Replace parts
..........................................................................................................................................................................
31
Replace the separation rollers and cover
......................................................................................................
31
Replace the pick up roller module
..................................................................................................................
33
Order maintenance and scanning supplies
........................................................................................................................
34
4
Solve problems
.......................................................................................................................................................................................
35
Basic troubleshooting tips
....................................................................................................................................................
36
Test the scanner
.....................................................................................................................................................................
37
Reset the scanner
..................................................................................................................................................................
38
Scanner installation troubleshooting
..................................................................................................................................
39
Check the cables
................................................................................................................................................
39
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)
................................................
39
Power issues
...........................................................................................................................................................................
40
Check that the scanner has power
.................................................................................................................
40
Scanner will not turn on
...................................................................................................................................
40
Scanner keeps turning off
................................................................................................................................
40
Paper jams
..............................................................................................................................................................................
42
Clear jams from the scanner paper path
.......................................................................................................
42
An item loaded in the scanner jams repeatedly
...........................................................................................
43
Paper feed issues
...................................................................................................................................................................
44
Paper jamming, skewing, misfeeds, or multiple-page feeds
.....................................................................
44
Paper does not feed from the scanner
..........................................................................................................
44
Originals are curling up in the scanner output tray.
.....................................................................................
44
Image quality problems
........................................................................................................................................................
45
Scanned images are not straight
....................................................................................................................
45
The scanned images have streaks or scratches
...........................................................................................
45
Scanned image is fuzzy
....................................................................................................................................
45
The scan is completely black or completely white
.......................................................................................
45
The bottom of the scanned image is cut off
.................................................................................................
45
Scanner operation problems
................................................................................................................................................
46
Connection issues
..............................................................................................................................................
46
Check the USB connection
...........................................................................................................
46
Buttons are not working properly
...................................................................................................................
46
Scanner buttons are not working correctly
..............................................................................
46
The LCD is having display issues or scanner buttons are not working as expected
...............................
47
Scanning performance issues
.........................................................................................................................
47
Scanner does not scan right away
.............................................................................................
47
Scanner scans only one side of a two-sided page
..................................................................
47
Scanned pages are missing at the scan destination
...............................................................
47
Scanned pages are out of order at the scan destination
........................................................
47
Scan files are too large
.................................................................................................................
47
ENWW
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