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HP ScanJet Pro 3500 User Guide - Page 59

HP Scanner Tools Utility, HP Scan Extended software

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Index A Auto color detect 21 automatically detect page size 21 B black scans troubleshoot 45 blurry images 45 buttons scanner control panel 4 C cables troubleshoot 39 capacity, document feeder 8 clean paper path 29 cleaning cloth 29 cloud, scan to 20 control panel locating 2 crooked images 45 customer support online 49 cut-off images troubleshoot 45 D detect multi-feeds 21 detect page size 21 display problems 47 document feeder capacity 8 load documents 17 tips on loading 11 drivers paper types 13 E extra-long-page support 21 F features auto color detect 21 detect page size 21 extra-long-page support 21 long-page support 21 multi-feed detection 21 scan shortcuts 18 text-enhanced black and white mode 22 feeding problems 42 fragile items, scanning 24 fuzzy images 45 H HP Customer Care 49 HP paper path cleaning cloth 29 HP Scan Extended scan from 19 HP Scan Extended software about 9 HP Scanner Tools Utility Maintenance tab 26 uses for 9 HP TWAIN 9 I input and output trays locating 2 install software troubleshoot 39 J jams troubleshoot 43 L LCD problems 47 long-page support 21 M maintenance clean paper path 29 HP Scanner Tools Utility Maintenance tab 26 manage power settings 40 media jams 43 misfeeds 44 not feeding 44 troubleshoot 44 misfeeds troubleshoot 44 multi-feed detection 21 multiple-page feeds 44 O on/off button, locating 2 online support 49 order roller replacement kit 31, 33 supplies 34 OS X software 10 output tray locating 2 P pages missing, troubleshoot 47 pages out of order 47 paper jams 43 misfeeds 44 not feeding 44 supported types 13 troubleshoot 44 ENWW Index 51

Section	Page
Product overview	9
Product views	10
Front view	10
Back view	10
Serial and product numbers	11
Control panel	12
Product specifications	13
Technical specifications	13
Supported operating systems	13
Product dimensions	13
Power consumption, electrical specifications and acoustic emissions	13
Operating environment range	14
Product hardware setup and software installation	15
Hardware setup	15
How to get software updates	15
Product features	16
Product Features	16
Scanner software (Windows)	17
HP Scan software	17
HP Scanner Tools Utility	17
HP TWAIN	17
Scanner software (OS X)	18
Sleep Mode and auto-off settings	18
Use the scanner	19
Load originals	19
Document loading tips	19
Supported paper types	21
Load paper in the Automatic Document Feeder (ADF) input tray	22
Introduction	22
Required guidelines before loading documents	22
Method to load documents	23
Load same-sized documents	23
Load documents on the scanner glass	25
Start a scan from the hardware	26
Scan from the front panel buttons	26
Use the scanning software (Windows)	26
Work with scan shortcuts	26
View scan shortcuts	27
Create scan shortcuts	27
Modify shortcuts (Windows only)	27
Scan by using the HP Scan software (Windows)	27
Scan to a picture (Windows)	27
Scan to a PDF (Windows)	28
Scan text for editing (OCR) (Windows)	28
Scan to Email (Windows)	28
Send to cloud (Windows)	28
Scan long or extra-long documents (Windows)	29
Detect multi-feeds	29
Everyday Scan	29
Automatically detect page size (Windows)	29
Automatically detect color (Windows)	29
Scan using text-enhanced black and white mode (Windows)	30
Automatically straighten scanned images (Windows)	30
Use the scanning software (OS X)	31
Scan documents (OS X)	31
Scan from other applications (OS X)	31
Scanning tips	32
Optimize scanning and task speeds	32
Scanning fragile originals	32
Care and maintenance	33
HP Scanner Tools Utility Maintenance tab (Windows)	34
HP Utility (OS X)	34
Clean the product	35
Clean the scanner glass	35
Introduction	35
Required items for cleaning	35
Clean the scanner glass	35
Clean the Automatic Document Feeder scanning strips	36
Introduction	36
Clean the scanning strips	36
Clean the paper path	37
Replace parts	39
Replace the separation rollers and cover	39
Replace the pick up roller module	41
Order maintenance and scanning supplies	42
Solve problems	43
Basic troubleshooting tips	44
Test the scanner	45
Reset the scanner	46
Scanner installation troubleshooting	47
Check the cables	47
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)	47
Power issues	48
Check that the scanner has power	48
Scanner will not turn on	48
Scanner keeps turning off	48
Paper jams	50
Clear jams from the scanner paper path	50
An item loaded in the scanner jams repeatedly	51
Paper feed issues	52
Paper jamming, skewing, misfeeds, or multiple-page feeds	52
Paper does not feed from the scanner	52
Originals are curling up in the scanner output tray.	52
Image quality problems	53
Scanned images are not straight	53
The scanned images have streaks or scratches	53
Scanned image is fuzzy	53
The scan is completely black or completely white	53
The bottom of the scanned image is cut off	53
Scanner operation problems	54
Connection issues	54
Check the USB connection	54
Buttons are not working properly	54
Scanner buttons are not working correctly	54
The LCD is having display issues or scanner buttons are not working as expected	55
Scanning performance issues	55
Scanner does not scan right away	55
Scanner scans only one side of a two-sided page	55
Scanned pages are missing at the scan destination	55
Scanned pages are out of order at the scan destination	55
Scan files are too large	55
Additional troubleshooting	57

Match case Limit results 1 per page

Index

Auto color detect

automatically detect page size

black scans

troubleshoot

blurry images

buttons

scanner control panel

cables

troubleshoot

capacity, document feeder

clean

paper path

cleaning cloth

cloud, scan to

control panel

locating

crooked images

customer support

online

cut-oﬀ images

troubleshoot

detect multi-feeds

detect page size

display problems

document feeder

capacity

load documents

tips on loading

drivers

paper types

extra-long-page support

features

auto color detect

detect page size

extra-long-page support

long-page support

multi-feed detection

scan shortcuts

text-enhanced black and white

mode

feeding problems

fragile items, scanning

fuzzy images

HP Customer Care

HP paper path cleaning cloth

HP Scan Extended

scan from

HP Scan Extended software

about

HP Scanner Tools Utility

Maintenance tab

uses for

HP TWAIN

input and output trays

locating

install software

troubleshoot

jams

troubleshoot

LCD problems

long-page support

maintenance

clean paper path

HP Scanner Tools Utility

Maintenance tab

manage power settings

media

jams

misfeeds

not feeding

troubleshoot

misfeeds

troubleshoot

multi-feed detection

multiple-page feeds

on/oﬀ button, locating

online support

order

roller replacement kit

31, 33

supplies

OS X software

output tray

locating

pages missing, troubleshoot

pages out of order

paper

jams

misfeeds

not feeding

supported types

troubleshoot

ENWW

Index