HP TouchSmart 9100 Maintenance and Service Guide: HP TouchSmart 9100 Business - Page 56

Troubleshooting, Determining Whether Your System Is 64-bit or 32-bit, Start, Help and Support - webcam

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Troubleshooting Media Card Reader Cause Clicking Stop in the Safely Remove Hardware window with the USB Mass Storage Device selected results in the operating system no longer recognizing the Memory Card Reader. Solution Restart the PC to have it recognize the Memory Card Reader again. Optical disk drive (ODD) Cause 8 cm optical discs are sometimes rejected by the drive or become stuck in the drive. Solution Insert the disc in the center of the slot, instead of inserting towards the top or bottom of the slot. The HP TouchSmart 9100 includes the following specific tests: ● Screen Health test to support the touch-enabled display a. Verifies the touch signal strength and available touch regions. b. Screen Coverage test analyzes all touch regions. c. If below the test threshold, logs a warning in the test log. d. Cllean the bezel and run the test again. ● Webcam test ● Microphone test Determining Whether Your System Is 64-bit or 32-bit 1. Tap the Start button, and then tap Help and Support. 2. Tap Troubleshooting Tools, and then tap System Information. 3. Tap Touch here to open System Information. 4. After the System Information displays, view Operating System, Name. It will appear as either (64-bit) or (32-bit). 50 Chapter 6 Software Troubleshooting

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Troubleshooting
Media Card Reader
Cause
Solution
Clicking Stop in the Safely Remove Hardware window with
the USB Mass Storage Device selected results in the
operating system no longer recognizing the Memory Card
Reader.
Restart the PC to have it recognize the Memory Card Reader
again.
Optical disk drive (ODD)
Cause
Solution
8 cm optical discs are sometimes rejected by the drive or
become stuck in the drive.
Insert the disc in the center of the slot, instead of inserting
towards the top or bottom of the slot.
The HP TouchSmart 9100 includes the following specific tests:
●
Screen Health test to support the touch-enabled display
a.
Verifies the touch signal strength and available touch regions.
b.
Screen Coverage test analyzes all touch regions.
c.
If below the test threshold, logs a warning in the test log.
d.
Cllean the bezel and run the test again.
●
Webcam test
●
Microphone test
Determining Whether Your System Is 64-bit or 32-bit
1.
Tap the
Start
button, and then tap
Help and Support
.
2.
Tap
Troubleshooting Tools
, and then tap
System Information
.
3.
Tap
Touch here to open System Information
.
4.
After the System Information displays, view
Operating System, Name
. It will appear as either
(64-bit) or (32-bit).
50
Chapter 6
Software Troubleshooting