Hoover WH20400 Product Manual - Page 23

Troubleshooting: This steam cleaner contains no user serviceable parts. Do not try to repair it yourself. USE TROUBLESHOOTING GUIDE AS A FIRST STEP TO RESOLVE ANY PROBLEMS YOU MAY BE EXPERIENCING. If steam cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call Customer Service at 1-800-944-9200 for further instruction before continuing use. PROBLEM Steam Mop won't run POSSIBLE CAUSE POSSIBLE SOLUTION 1. No voltage in wall plug. 1. Check fuse or breaker in home. 2. Blown fuse or tripped breaker. 2. Replace fuse or reset breaker in home. 3. Steam cleaner may not be plugged into the electrical outlet correctly. 3. Ensure the plug is pushed in securely. 4. The electrical outlet may not be working 4. Check fuse or breaker in home. Replace fuse/reset breaker properly, check the fuse or breaker, or consult in home. an electrician. 5. The power cord may be damaged. 5. If cord is damaged have it replaced by an authorized service representative. 6. Does not turn On. 6. Check the On/Off switch to make sure it is in the On position. ! WARNING ! To reduce the risk of personal injury Unplug steam mop before servicing and allow to cool. Steam mop not 1. Twin tank may be empty. producing steam 2. The twin tank may not be attached correctly. 3. Water Filter may be clogged and needs to be replaced. 4. Thermal protector may turn off pump if trying to operate steam cleaner before steam indicator is illuminated. 5. Steam path may be blocked. 1. Please refer to the "Filling Twin Tanks" section. 2. Please refer to the "Filling Twin Tanks" section, and ensure tank is fully seated. 3. Check Water Filter and clean or replace. 4. Unplug steam cleaner and allow to cool down. 5. Please refer to the "Clearing Blockages" section. Microfiber pad doesn't pick up dirt 1. The cleaning pad may already be saturated with dirt and needs washing. 1. Wash or replace with clean pad. Please refer to the "Removing Cleaning Pads" section. 20