IBM 8670 Installation Guide - Page 45

ServerGuide problems, Troubleshooting chart, Hardware Maintenance Manual and Troubleshooting Guide

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ServerGuide problems The following table lists problem symptoms and suggested solutions. Table 5. ServerGuide Setup and Installation CD Symptom Suggested action The ServerGuide Setup and Installation CD will not start. v Ensure that the server is supported and has a startable (bootable) CD-ROM drive. v If the startup (boot) sequence settings have been altered, ensure that the CD-ROM drive is first in the startup sequence. v If more than one CD-ROM drive is installed, ensure that only one drive is set as the primary drive. Start the CD from the primary drive. The SCSI RAID program cannot v Ensure that there are no duplicate SCSI IDs or IRQ assignments. view all installed drives, or the v Ensure that the hard disk drive is connected properly. operating system cannot be installed. The operating-system installation program continuously loops. Make more space available on the hard disk. The ServerGuide program will Ensure that the operating-system CD you have is supported by the ServerGuide not start your operating-system program. See the ServerGuide Setup and Installation CD label for a list of CD. supported operating-system versions. The operating system cannot be Ensure that the operating system is supported on your server. If the operating installed; the option is not system is supported, either there is no logical drive defined (SCSI RAID systems) available. or the ServerGuide System Partition is not present. Run the ServerGuide program and ensure that setup is complete. Troubleshooting chart The following table lists problem symptoms and suggested solutions. See the Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation CD for more detailed troubleshooting charts. If you cannot find the problem in the troubleshooting charts, run the diagnostic programs. If you have run the diagnostic test programs, or if running the tests does not reveal the problem, call for service. Table 6. Troubleshooting charts Symptom Suggested action CD-ROM drive problems CD-ROM drive is not recognized. Verify that: v The IDE channel to which the CD-ROM drive is attached (primary or secondary) is enabled in the Configuration/Setup Utility program. Note: On systems with a single IDE channel, only the primary channel can be used. v All cables and jumpers are installed correctly. v The correct device driver is installed for the CD-ROM drive. Diskette drive problems If there is a diskette in the drive, verify that: v The diskette drive is enabled in the Configuration/Setup Utility program. v The diskette is good and not damaged. (Try another diskette if you have one.) Diskette drive activity LED stays v The diskette contains the necessary files to start the server. on, or the system bypasses the v Your software program is working properly. diskette drive. If the diskette drive activity LED stays on, or the system continues to bypass the diskette drive, call for service. Chapter 5. Solving problems 33

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ServerGuide problems
The following table lists problem symptoms and suggested solutions.
Table 5. ServerGuide Setup and Installation CD
Symptom
Suggested action
The
ServerGuide Setup and
Installation
CD will not start.
v
Ensure that the server is supported and has a startable (bootable) CD-ROM
drive.
v
If the startup (boot) sequence settings have been altered, ensure that the
CD-ROM drive is first in the startup sequence.
v
If more than one CD-ROM drive is installed, ensure that only one drive is set as
the primary drive. Start the CD from the primary drive.
The SCSI RAID program cannot
view all installed drives, or the
operating system cannot be
installed.
v
Ensure that there are no duplicate SCSI IDs or IRQ assignments.
v
Ensure that the hard disk drive is connected properly.
The operating-system
installation program
continuously loops.
Make more space available on the hard disk.
The ServerGuide program will
not start your operating-system
CD.
Ensure that the operating-system CD you have is supported by the ServerGuide
program. See the
ServerGuide Setup and Installation
CD label for a list of
supported operating-system versions.
The operating system cannot be
installed; the option is not
available.
Ensure that the operating system is supported on your server. If the operating
system is supported, either there is no logical drive defined (SCSI RAID systems)
or the ServerGuide System Partition is not present. Run the ServerGuide program
and ensure that setup is complete.
Troubleshooting chart
The following table lists problem symptoms and suggested solutions. See the
Hardware Maintenance Manual and Troubleshooting Guide
on the IBM
xSeries
Documentation
CD for more detailed troubleshooting charts. If you cannot find the
problem in the troubleshooting charts, run the diagnostic programs. If you have run
the diagnostic test programs, or if running the tests does not reveal the problem,
call for service.
Table 6. Troubleshooting charts
Symptom
Suggested action
CD-ROM drive problems
Verify that:
v
The IDE channel to which the CD-ROM drive is attached (primary or secondary)
is enabled in the Configuration/Setup Utility program.
Note:
On systems with a single IDE channel, only the primary channel can be
used.
v
All cables and jumpers are installed correctly.
v
The correct device driver is installed for the CD-ROM drive.
CD-ROM drive is not
recognized.
Diskette drive problems
If there is a diskette in the drive, verify that:
v
The diskette drive is enabled in the Configuration/Setup Utility program.
v
The diskette is good and not damaged. (Try another diskette if you have one.)
v
The diskette contains the necessary files to start the server.
v
Your software program is working properly.
If the diskette drive activity LED stays on, or the system continues to bypass the
diskette drive, call for service.
Diskette drive activity LED stays
on, or the system bypasses the
diskette drive.
Chapter 5. Solving problems
33