Kenwood KMR-D772BT Instruction manual - Page 39

Symptom, Remedy - troubleshooting

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TROUBLESHOOTING SiriusXM® Radio Spotify Symptom "DISCONNECTED" "CONNECTING" "CHECK APP" "CHAN LOCKED ENTER CODE:" "CH UNSUBSCRIBED" "CHAN UNAVAILABLE" "CHECK ANTENNA" "CHECK TUNER" "NO SIGNAL" "SUBSCRIPTION UPDATED - PRESS ENTER TO CONTINUE." "CODE ERROR" "NO CONTENT" "SCAN CANCEL" Remedy USB is disconnected from the head unit. Please make sure the device is connected properly through USB. • Connected via USB input terminal: The device is connecting to the head unit. Please wait. • Connected via Bluetooth: The Bluetooth is disconnected. Please check Bluetooth connection and make sure both the device and the unit are paired and connected. The Spotify application is not connected properly, or user is not login. End the Spotify application and restart, then login to your Spotify account. The selected channel is locked. Enter the correct pass code to unlock. ( 19) The selected channel is unsubscribed. Call 1-866-635-2349 in the U.S.A. or 1-877-438-9677 in Canada to subscribe. ( 17) The selected channel is unavailable. Visit www.siriusxm.com for more information about the SiriusXM channel lineup. Check that the antenna and its connection are in good condition. Make sure the SiriusXM Vehicle Tuner is connected to the unit. Make sure the antenna is mounted outside the vehicle. Your subscription is updated. Press the volume knob to continue. Make sure you have entered the correct pass code. ( 19) There is insufficient content to start TuneScan. TuneScan has been aborted. Bluetooth® Symptom No Bluetooth device is detected. Bluetooth pairing cannot be made. Echo or noise is heard during a phone conversation. Phone sound quality is poor. Voice calling method is not successful. Sound is being interrupted or skipped during playback of a Bluetooth audio player. The connected Bluetooth audio player cannot be controlled. Remedy • Search from the Bluetooth device again. • Reset the unit. ( 3) • Make sure you have entered the same PIN code to both the unit and Bluetooth device. • Delete pairing information from both the unit and the Bluetooth device, then perform pairing again. ( 21) • Adjust the microphone unit's position. ( 20) • Check the [ECHO CANCEL] setting. ( 23) • Reduce the distance between the unit and the Bluetooth device. • Move the car to a place where you can get a better signal reception. • Use voice calling method in a more quiet environment. • Reduce the distance from the microphone when you speak the name. • Make sure the same voice as the registered voice tag is used. • Reduce the distance between the unit and the Bluetooth audio player. • Turn off, then turn on the unit and try to connect again. • Other Bluetooth devices might be trying to connect to the unit. • Check whether the connected Bluetooth audio player supports Audio/Video Remote Control Profile (AVRCP). (Refer to the instructions of your audio player.) • Disconnect and connect the Bluetooth player again. ENGLISH 35

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ENGLISH
35
TROUBLESHOOTING
Symptom
Remedy
Spotify
“DISCONNECTED”
USB is disconnected from the head unit. Please make sure
the device is connected properly through USB.
“CONNECTING”
•
Connected via USB input terminal: The device is
connecting to the head unit. Please wait.
•
Connected via Bluetooth: The Bluetooth is disconnected.
Please check Bluetooth connection and make sure both
the device and the unit are paired and connected.
“CHECK APP”
The Spotify application is not connected properly, or user is
not login. End the Spotify application and restart, then login
to your Spotify account.
SiriusXM® Radio
“CHAN LOCKED ENTER
CODE:”
The selected channel is locked. Enter the correct pass code to
unlock.
(
19)
“CH UNSUBSCRIBED”
The selected channel is unsubscribed. Call 1-866-635-2349 in
the U.S.A. or 1-877-438-9677 in Canada to subscribe.
(
17)
“CHAN UNAVAILABLE”
The selected channel is unavailable. Visit www.siriusxm.com
for more information about the SiriusXM channel lineup.
“CHECK ANTENNA”
Check that the antenna and its connection are in good
condition.
“CHECK TUNER”
Make sure the SiriusXM Vehicle Tuner is connected to the
unit.
“NO SIGNAL”
Make sure the antenna is mounted outside the vehicle.
“SUBSCRIPTION
UPDATED – PRESS
ENTER TO CONTINUE.”
Your subscription is updated. Press the volume knob to
continue.
“CODE ERROR”
Make sure you have entered the correct pass code.
(
19)
“NO CONTENT”
There is insufficient content to start TuneScan.
“SCAN CANCEL”
TuneScan has been aborted.
Symptom
Remedy
Bluetooth®
No Bluetooth device is
detected.
•
Search from the Bluetooth device again.
•
Reset the unit.
(
3)
Bluetooth pairing cannot
be made.
•
Make sure you have entered the same PIN code to both
the unit and Bluetooth device.
•
Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again.
(
21)
Echo or noise is heard
during a phone
conversation.
•
Adjust the microphone unit’s position.
(
20)
•
Check the
[ECHO CANCEL]
setting.
(
23)
Phone sound quality is
poor.
•
Reduce the distance between the unit and the
Bluetooth device.
•
Move the car to a place where you can get a better
signal reception.
Voice calling method is not
successful.
•
Use voice calling method in a more quiet environment.
•
Reduce the distance from the microphone when you
speak the name.
•
Make sure the same voice as the registered voice tag is
used.
Sound is being interrupted
or skipped during playback
of a Bluetooth audio
player.
•
Reduce the distance between the unit and the
Bluetooth audio player.
•
Turn off, then turn on the unit and try to connect again.
•
Other Bluetooth devices might be trying to connect to
the unit.
The connected Bluetooth
audio player cannot be
controlled.
•
Check whether the connected Bluetooth audio player
supports Audio/Video Remote Control Profile (AVRCP).
(Refer to the instructions of your audio player.)
•
Disconnect and connect the Bluetooth player again.