Kodak 1886845 User Manual - Page 36

Wireless network connection (EX models

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Troubleshooting and support If... Cannot copy pictures from Kodak EasyShare software. Try one or more of the following ■ Make sure your frame and computer are on. ■ Make sure the USB cable is securely connected (page 10). ■ Make sure you have installed the latest version of EasyShare software (page 1). ■ From My Collection in EasyShare software, make sure the pictures are in the Picture Tray. Wireless network connection (EX models) Problem Possible causes and/or solutions Frame cannot connect to ■ Make sure you have a wireless router and that it is the wireless network - broadcasting the SSID, or enter the SSID manually. "Wireless network not found" appears. ■ Make sure your frame and computer are on. ■ Make sure you have installed Windows media player 11 (from the EasyShare software CD) and you have allowed sharing in media player (page 19). ■ Make sure the wireless router and network are running before the frame begins scanning for a network. ■ Make sure you are within the operating range of the network. Move the frame into the same room with the router. ■ Check for sources of interference in the wireless signal, such as a microwave oven or a cordless telephone. ■ Check with your router manufacturer for a possible firmware update. ■ Make sure your frame is using the latest firmware. Check www.kodak.com/go/digitalframesupport for updates. 29 www.kodak.com/go/support

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29
www.kodak.com/go/support
Troubleshooting and support
Wireless network connection (EX models)
Cannot copy pictures from
Kodak EasyShare software.
■
Make sure your frame and computer are on.
■
Make sure the USB cable is securely connected (
page 10
).
■
Make sure you have installed the latest version of EasyShare
software (
page 1
).
■
From My Collection in EasyShare software, make sure the
pictures are in the Picture Tray.
Problem
Possible causes and/or solutions
Frame cannot connect to
the wireless network —
"Wireless network not
found" appears.
■
Make sure you have a wireless router and that it is
broadcasting the SSID, or enter the SSID manually.
■
Make sure your frame and computer are on.
■
Make sure you have installed Windows media player 11 (from
the EasyShare software CD) and you have allowed sharing in
media player (
page 19
).
■
Make sure the wireless router and network are running
before
the frame begins scanning for a network.
■
Make sure you are within the operating range of the network.
Move the frame into the same room with the router.
■
Check for sources of interference in the wireless signal, such as
a microwave oven or a cordless telephone.
■
Check with your router manufacturer for a possible firmware
update.
■
Make sure your frame is using the latest firmware. Check
www.kodak.com/go/digitalframesupport
for updates.
If...
Try one or more of the following