Konica Minolta bizhub 20P bizhub 20P Network User Guide - Page 66

For Windows, Start, All Programs, Accessories, Command Prompt, For Mac OS X 10.3.9 or greater

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Troubleshooting d Verify that the print server is on your network as follows: „ For Windows® 1 Click Start, All Programs 1, Accessories then choose Command Prompt. 1 Programs for Windows® 2000 users 2 Try pinging the print server from the host operating system command prompt with the command: ping ipaddress Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address). „ For Mac OS X 10.3.9 or greater 1 From the Go menu, choose Applications. 2 Open the Utilities folder. 3 Double-click the Terminal icon. 4 Try pinging the print server from the Terminal window: ping ipaddress Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address). e If you have tried a to d above and it does not work, then reset the print server back to its factory default settings and try from the initial setup again. For resetting, see Reset the network settings to the factory default on page 14. f If the installation failed, the Firewall on your computer may be blocking the necessary network 9 connection to the machine. In this case, you will need to disable the Firewall on your computer and re-install the drivers. For more information, see General problems on page 57. If you are using personal Firewall software, see the User's Guide for your software or contact the software manufacturer. 60

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Troubleshooting
60
9
d
Verify that the print server is on your network as follows:
For Windows
®
1
Click
Start
,
All Programs
1
,
Accessories
then choose
Command Prompt
.
1
Programs
for Windows
®
2000 users
2
Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where
ipaddress
is the print server IP address (note that in some instances it can take up to two
minutes for the print server to load its IP address after setting the IP address).
For Mac OS X 10.3.9 or greater
1
From the
Go
menu, choose
Applications
.
2
Open the
Utilities
folder.
3
Double-click the
Terminal
icon.
4
Try pinging the print server from the Terminal window:
ping ipaddress
Where
ipaddress
is the print server IP address (note that in some instances it can take up to two
minutes for the print server to load its IP address after setting the IP address).
e
If you have tried
a
to
d
above and it does not work, then reset the print server back to its factory default
settings and try from the initial setup again. For resetting, see
Reset the network settings to the factory
default
on page 14.
f
If the installation failed, the Firewall on your computer may be blocking the necessary network
connection to the machine. In this case, you will need to disable the Firewall on your computer and
re-install the drivers. For more information, see
General problems
on page 57. If you are using personal
Firewall software, see the
User’s Guide
for your software or contact the software manufacturer.