LG DLEX7800WE Owners Manual - Page 48

Smart Diagnosis™ Function

Get LG DLEX7800WE PDF manuals and user guides View all LG DLEX7800WE manuals
Add to My Manuals
Save this manual to your list of manuals

Page 48 highlights

ENGLISH Smart Diagnosis™ Function Should you experience any problems with the appliance, it has the capability of transmitting data via your telephone to the LG Customer Information Center. NFC or Wi-Fi equipped models can also transmit data to a smartphone using the LG SmartThinQ application. Smart Diagnosis™ through the Customer Information Center •• For appliances with the or logo. This gives you the capability of speaking directly to our trained specialists. The specialist records the data transmitted from the appliance and uses it to analyze the issue, providing a fast and effective diagnosis. 1 Call the LG Electronics Customer Information Center at: (LG U.S.A.) 1-800-243-0000 (LG Canada) 1-888-542-2623 2 When instructed to do so by the call center, place the mouthpiece of the phone close to the Smart Diagnosis™ icon. Do not press any other buttons. 3 Press and hold the Temp. button for 3 seconds. 4 Keep the phone in place until the tone transmission has finished. 5 Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you using the information transmitted for analysis. SMART FUNCTIONS 47 SmartThinQ Smart Diagnosis™ •• For appliances with the or logo. Use the Smart Diagnosis feature in the SmartThinQ application for help diagnosing issues with the appliance without the assistance of the LG Customer Information Center. Follow the instructions in the SmartThinQ application to perform a Smart Diagnosis using your smartphone. NOTE ••Smart Diagnosis™ cannot be activated unless the appliance can be turned on using the Power button. If the appliance cannot be turned on, troubleshooting must be done without using Smart Diagnosis™. NOTE ••Smart Diagnosis™ cannot be activated unless the appliance can be turned on using the Power button. If the appliance cannot be turned on, troubleshooting must be done without using Smart Diagnosis™. ••For best results, do not move the phone while the tones are being transmitted. ••If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. ••The Smart Diagnosis™ function depends on the local call quality. ••Bad call quality may result in poor data transmission from your phone to the call center, which could cause Smart Diagnosis™ to malfunction. MFL70442605_en_190215.indd 47 2019-02-15 오후 2:38:27

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
47
SMART FUNCTIONS
ENGLISH
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting data
via your telephone to the LG Customer Information
Center. NFC or Wi-Fi equipped models can also
transmit data to a smartphone using the LG
SmartThinQ application.
Smart Diagnosis™ through the
Customer Information Center
•
For appliances with the
or
logo.
This gives you the capability of speaking directly to
our trained specialists. The specialist records the
data transmitted from the appliance and uses it to
analyze the issue, providing a fast and effective
diagnosis.
1
Call the LG Electronics Customer Information
Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2
When instructed to do so by the call center,
place the mouthpiece of the phone close to the
Smart Diagnosis™ icon. Do not press any other
buttons.
3
Press and hold the
Temp.
button for 3 seconds.
4
Keep the phone in place until the tone
transmission has finished.
5
Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you
using the information transmitted for analysis.
NOTE
•
Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the
Power
button. If the appliance cannot be turned on,
troubleshooting must be done without using Smart
Diagnosis™.
•
For best results, do not move the phone while the
tones are being transmitted.
•
If the call center agent is not able to get an accurate
recording of the data, you may be asked to try
again.
•
The Smart Diagnosis™ function depends on the
local call quality.
•
Bad call quality may result in poor data transmission
from your phone to the call center, which could
cause Smart Diagnosis™ to malfunction.
SmartThinQ Smart Diagnosis™
•
For appliances with the
or
logo.
Use the Smart Diagnosis feature in the SmartThinQ
application for help diagnosing issues with the
appliance without the assistance of the LG Customer
Information Center.
Follow the instructions in the SmartThinQ application
to perform a Smart Diagnosis using your smartphone.
NOTE
•
Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the
Power
button. If the appliance cannot be turned on,
troubleshooting must be done without using Smart
Diagnosis™.
MFL70442605_en_190215.indd
47
2019-02-15
오후 2:38:27