LG WM3555HWA Owners Manual - Page 48

us_main.book.book Page 48 Tuesday, October 12, 2021 1:56 PM 48 TROUBLESHOOTING Problem Poor stain removal Musty or mildewy odor in the washer Possible Cause & Solution Proper options are not selected. • Heavier soils and tougher stains may require extra cleaning power. Select the Heavy Soil feature to boost the cleaning power of the selected cycle. Previously set stains. • Articles that have previously been washed may have stains that have been set. These stains may be difficult to remove and may require hand washing or pre-treating to aid in stain removal. Incorrect or too much detergent has been used. • Use only HE (High-Efficiency) detergent in accordance with the manufacturer's instructions. Inside of the drum was not cleaned properly. • Run the Tub Clean cycle regularly. Odor Problem Odor Possible Cause & Solution Some odor is caused by the rubber attached to the washing machine. • This odor is normal for new rubber and will disappear after the machine has been run a few times. If the rubber door gasket and door seal area are not cleaned regularly, odors can occur from mold or foreign substances. • Be sure to clean the gasket and door seal regularly and check under the door seal for small items when unloading the washer. Odors can occur if foreign substances are left in the drainage pump filter. • Be sure to clean the drainage pump filter regularly. Odors can occur if the drainage hose is not properly installed, causing siphoning (water flowing back inside the washing machine). • When installing the drainage hose, be sure that it doesn't become kinked or blocked. Using the dry function, odors can occur from lint and other laundry matter sticking to the heater. (Dryer model only) • This is not a malfunction. A particular odor can occur from drying wet clothes with hot air. (Dryer model only) • The odor will disappear after a short while.