Lenovo 63664DU Service Guide - Page 19

Diagnosing, problems, Setup, Utility

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Solving computer problems How can I contact the Customer Support Center? See Chapter 6, "Getting help and service," on page 37 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see "Worldwide telephone list" on page 44. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see Appendix A, "Warranty information," on page 41. Diagnosing problems If you have a problem with your computer, you can test it by using PC-Doctor® for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the pointer to All Programs (in Windows other than Windows XP, Programs) and then to PC-Doctor for Windows. 3. Click PC-Doctor. For more information about PC-Doctor for Windows, see the Help for the program. Attention Running any tests can take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running. When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician. Diagnosing HDD from BIOS Setup Utility You can diagnose the hard disk drive without starting up the operating system. To diagnose the hard disk drive from the BIOS Setup Utility, do as follows: 1. If the diskette drive is connected to the computer, remove any diskette from the diskette drive, and then turn off the computer. 2. Turn on the computer. 3. While the message, "To interrupt normal startup, press the blue ThinkVantage button," is displayed at the lower left of the screen, press F1 to enter BIOS Setup Utility. Chapter 3. Solving computer problems 11

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How
can
I
contact
the
Customer
Support
Center?
See
Chapter
6,
“Getting
help
and
service,”
on
page
37
of
this
Guide.
For
the
phone
numbers
of
the
Customer
Support
Center
nearest
to
you,
see
“Worldwide
telephone
list”
on
page
44.
Where
can
I
find
warranty
information?
See
the
separate
Safety
and
Warranty
Guide
for
detailed
warranty
information.
For
the
warranty
applicable
to
your
computer,
including
the
warranty
period
and
type
of
warranty
service,
see
Appendix
A,
“Warranty
information,”
on
page
41.
Diagnosing
problems
If
you
have
a
problem
with
your
computer,
you
can
test
it
by
using
PC-Doctor
®
for
Windows.
To
run
PC-Doctor
for
Windows,
do
as
follows:
1.
Click
Start
.
2.
Move
the
pointer
to
All
Programs
(in
Windows
other
than
Windows
XP,
Programs
)
and
then
to
PC-Doctor
for
Windows
.
3.
Click
PC-Doctor
.
For
more
information
about
PC-Doctor
for
Windows,
see
the
Help
for
the
program.
Attention
Running
any
tests
can
take
up
to
several
minutes
or
longer.
Make
sure
you
have
time
to
run
the
entire
test;
do
not
interrupt
the
test
while
it
is
running.
When
preparing
to
contact
the
Customer
Support
Center,
be
sure
to
print
the
test
log
so
that
you
can
rapidly
provide
information
to
the
help
technician.
Diagnosing
HDD
from
BIOS
Setup
Utility
You
can
diagnose
the
hard
disk
drive
without
starting
up
the
operating
system.
To
diagnose
the
hard
disk
drive
from
the
BIOS
Setup
Utility,
do
as
follows:
1.
If
the
diskette
drive
is
connected
to
the
computer,
remove
any
diskette
from
the
diskette
drive,
and
then
turn
off
the
computer.
2.
Turn
on
the
computer.
3.
While
the
message,
“To
interrupt
normal
startup,
press
the
blue
ThinkVantage
button,”
is
displayed
at
the
lower
left
of
the
screen,
press
F1
to
enter
BIOS
Setup
Utility.
Solving
computer
problems
Chapter
3.
Solving
computer
problems
11