Lenovo 63664DU Service Guide - Page 53

Country

or

Region

Telephone

Number

Brazil

Sao

Paulo

region:

(11)

3889-8986

Outside

Sao

Paulo

region:

0800-701-4815

(Brazilian

Portuguese)

Canada

1-800-565-3344

(English,

French)

In

Toronto

only

call

416-383-3344

Chile

Toll

Free:

1230-020-1130

(Spanish)

China

800-810-1818

ext

5070

8610

84981188

ext

5070

(Mandarin)

China

(Hong

Kong

S.A.R.)

ThinkPad

(Technical

enquiry

hotline):

852-2516-3939

ThinkPad

Service

Center:

852-2825-6580

ThinkCentre

Commerical

PC:

8205-0333

Multimedia

Home

PC:

800-938-228

(Cantonese,

English,

Mandarin)

China

(Macau

S.A.R.)

ThinkPad

(Technical

enquiry

hotline):

0800-839

ThinkCentre

(Technical

enquiry

hotline):

0800-336

(Cantonese,

English,

Mandarin)

Colombia

01-800-952-0466

(Spanish)

Costa

Rica

800-011-1029

(Spanish)

Croatia

0800-0426

Cyprus

+357-22-841100

Czech

Republic

+420-2-7213-1316

Denmark

Up

and

running

support:

4520-8200

Warranty

service

and

support:

7010-5150

(Danish)

Dominican

Republic

Toll

Free:

1-866-434-2080

(Spanish)

Ecuador

1-800-426911

(Spanish)

El

Salvador

800-6264

(Spanish)

Estonia

+386-61-1796-699

Finland

Up

and

running

support:

09-459-6960

Warranty

service

and

support:

+358-800-1-4260

(Finnish)

France

Up

and

running

support:

0238-557-450

Warranty

service

and

support

(hardware):

0810-631-213

Warranty

service

and

support

(software):

0810-631-020

(French)

Germany

Up

and

running

support:

07032-15-49201

Warranty

service

and

support:

01805-25-35-58

(German)

Appendix

A.

Warranty

information

45

Section	Page
Contents	5
Read first	7
Chapter 1. Finding information	9
This guide and other publications	9
Finding information with the ThinkVantage button	10
Chapter 2. Caring for your ThinkPad computer	11
Important tips	11
Be careful about where and how you work	11
Be gentle with your computer	11
Carry your computer properly	12
Handle storage media and drives properly	12
Take care in setting passwords	12
Tips on using your computer in tablet mode	12
Tips on using the Tablet Digitizer Pen	13
Tips on using the touch panel	13
Other important tips	13
Cleaning the cover of your computer	14
Cleaning your computer keyboard	15
Cleaning your computer display	15
Cleaning the touch panel display	15
Care for the fingerprint reader	15
Chapter 3. Solving computer problems	17
Frequently asked questions	18
Diagnosing problems	19
Diagnosing HDD from BIOS Setup Utility	19
Diagnosing problems using PC-Doctor from the service partition	20
Troubleshooting	20
Error messages	20
Errors without messages	26
A password problem	27
Keyboard problems	27
Pointing device problems	28
Standby or hibernation problems	28
Computer screen problems	29
Battery problems	31
A hard disk drive problem	32
Fingerprint authentication problems	32
A startup problem	33
Other problems	33
Starting BIOS Setup Utility	33
Chapter 4. Recovery options	35
Introducing Rescue and Recovery	35
Restoring factory contents	35
Recovering data	36
Chapter 5. Upgrading and replacing devices	37
Replacing the battery	37
Upgrading the hard disk drive	39
Replacing memory	42
Chapter 6. Getting help and service	45
Getting help and service	45
Getting help on the Web	45
Calling the Customer Support Center	45
Getting help around the world	47
Appendix A. Warranty information	49
Warranty Period	49
Types of Warranty Service	51
Worldwide telephone list	52
Appendix B. Customer Replaceable Units (CRUs)	57
Appendix C. Features and Specifications	59
Features	59
Specifications	60
Appendix D. Notices	63
Notices	63
Electronic emissions notices	64
Federal Communications Commission (FCC) Statement	64
Industry Canada Class B emission compliance statement	65
Avis de conformité à la réglementation d'Industrie Canada	65
European Union EMC Directive conformance statement	65
EU WEEE Statements	66
Notice for US users	66
IBM Lotus Software Offer	66
Trademarks	68

Lenovo 63664DU Service Guide - Page 53

Country, Region, Telephone, Number

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