Lenovo 63664DU Service Guide - Page 28

Pointing, device, problems, Standby, hibernation - drivers

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Solving computer problems Problem: Solution: All or some of the keys on the external numeric keypad do not work. Make sure that the external numeric keypad is correctly connected to the computer. Pointing device problems Problem: Solution: Problem: Solution: The mouse buttons do not work. If your ThinkPad computer has the TrackPoint only, this problem may occur. Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall PS/2 TrackPoint. Drivers are provided in the C:\SWTOOLS\DRIVERS directory on your hard disk drive. If your hard disk drive does not contain device drivers, see the ThinkPad Web site. For access to this Web site, press the ThinkVantage button and open the Productivity Center. The scrolling or magnifying glass function does not work. Check the mouse driver in the Device Manager window, and make sure that the PS/2 TrackPoint driver is installed. Standby or hibernation problems Problem: Solution: Problem: Solution: The computer enters standby mode immediately after Power-on self-test (POST) (the standby indicator light turns on). Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. See "Specifications" on page 52. If these items are correct, have the computer serviced. The critical low-battery error message is displayed, and the computer immediately turns off. The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one. 20 ThinkPad® X60 Tablet Service and Troubleshooting Guide

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Problem:
All
or
some
of
the
keys
on
the
external
numeric
keypad
do
not
work.
Solution:
Make
sure
that
the
external
numeric
keypad
is
correctly
connected
to
the
computer.
Pointing
device
problems
Problem:
The
mouse
buttons
do
not
work.
Solution:
If
your
ThinkPad
computer
has
the
TrackPoint
only,
this
problem
may
occur.
Change
the
mouse
driver
to
Standard
PS/2
Port
Mouse
,
and
then
reinstall
PS/2
TrackPoint
.
Drivers
are
provided
in
the
C:\SWTOOLS\DRIVERS
directory
on
your
hard
disk
drive.
If
your
hard
disk
drive
does
not
contain
device
drivers,
see
the
ThinkPad
Web
site.
For
access
to
this
Web
site,
press
the
ThinkVantage
button
and
open
the
Productivity
Center.
Problem:
The
scrolling
or
magnifying
glass
function
does
not
work.
Solution:
Check
the
mouse
driver
in
the
Device
Manager
window,
and
make
sure
that
the
PS/2
TrackPoint
driver
is
installed.
Standby
or
hibernation
problems
Problem:
The
computer
enters
standby
mode
immediately
after
Power-on
self-test
(POST)
(the
standby
indicator
light
turns
on).
Solution:
Make
sure
that:
v
The
battery
is
charged.
v
The
operating
temperature
is
within
the
acceptable
range.
See
“Specifications”
on
page
52.
If
these
items
are
correct,
have
the
computer
serviced.
Problem:
The
critical
low-battery
error
message
is
displayed,
and
the
computer
immediately
turns
off.
Solution:
The
battery
power
is
getting
low.
Connect
the
ac
adapter
to
the
computer,
or
replace
the
battery
with
a
fully
charged
one.
Solving
computer
problems
20
ThinkPad
®
X60
Tablet
Service
and
Troubleshooting
Guide