Lenovo G710 User Guide - Lenovo G700, G710 (Windows 8.1 Preloaded) - Page 30

Troubleshooting, Sound problems, Battery pack problems, A hard disk drive problem - no sound from speakers

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Chapter 4. Troubleshooting Sound problems No sound can be heard from the speaker even when the volume is turned up. Battery pack problems • Make sure that: - The Mute function is off. - The combo audio jack is not being used. - Speakers are selected as the playback device. Your computer shuts down before the battery status indicator shows empty. -or- Your computer operates after the battery status indicator shows empty. • Discharge and recharge the battery pack. The computer does not operate • with a fully charged battery pack. A hard disk drive problem The surge protector in the battery pack might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. The hard disk drive does not work. • Make sure that the hard disk drive is included in the Boot menu in the BIOS setup utility correctly. OneKey Recovery System problems Backup cannot be made. Failure to restore system partition to factory default. • Make sure that you are currently using a Windows operating system. • There may not be enough space to store the backed-up data. You will need to free more hard disk space on your backup's partition. • The system partition (e.g. the partition size or the drive capacity of C) has been modified. 26

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26
Chapter 4. Troubleshooting
Sound problems
No sound can be heard from
the speaker even when the
volume is turned up.
•
Make s
u
re
t
ha
t
:
-
The M
ut
e f
u
nc
ti
on
i
s off.
-
The combo a
u
d
i
o
j
ack
i
s no
t
be
i
n
g
u
sed.
-
S
peakers are selec
t
ed as
t
he playback de
vi
ce.
Battery pack problems
Your computer shuts down
before the battery status
indicator shows empty.
-or-
Your computer operates after
the battery status indicator
shows empty.
•
D
i
schar
g
e and rechar
g
e
t
he ba
tt
ery pack.
The computer does not operate
with a fully charged battery
pack.
•
The s
u
r
g
e pro
t
ec
t
or
i
n
t
he ba
tt
ery pack m
ig
h
t
be ac
tiv
e.
T
u
rn off
t
he comp
ut
er for one m
i
n
ut
e
t
o rese
t
t
he pro
t
ec
t
or;
t
hen
tu
rn on
t
he comp
ut
er a
g
a
i
n.
A hard disk drive problem
The hard disk drive does not
work.
•
Make s
u
re
t
ha
t
t
he hard d
i
sk dr
iv
e
i
s
i
ncl
u
ded
i
n
t
he
Boot
men
u
i
n
t
he BIO
S
se
tu
p
uti
l
it
y correc
t
ly.
OneKey Recovery System problems
Backup cannot be made.
•
Make s
u
re
t
ha
t
yo
u
are c
u
rren
t
ly
u
s
i
n
g
a W
i
ndows
opera
ti
n
g
sys
t
em.
•
There may no
t
be eno
ug
h space
t
o s
t
ore
t
he backed-
u
p da
t
a.
Yo
u
w
i
ll need
t
o free more hard d
i
sk space on yo
u
r back
u
p's
par
titi
on.
Failure to restore system
partition to factory default.
•
The sys
t
em par
titi
on (e.
g
.
t
he par
titi
on s
i
ze or
t
he dr
iv
e
capac
it
y of C) has been mod
i
f
i
ed.