Lenovo IdeaPad Z570 Lenovo IdeaPad Z370/Z470/Z570 User Guide V1.0 - Page 45

Troubleshooting, Password problems, Keyboard problems, Sleep or hibernation problems - reset disk

Get Lenovo IdeaPad Z570 PDF manuals and user guides View all Lenovo IdeaPad Z570 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 45 highlights

Chapter 5. Troubleshooting Password problems I forgot my password. • If you forget your user password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password changed. • If you forget your HDD password, a Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. • If you forget your supervisor password, a Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. Keyboard problems A number appears when you enter a letter (Z370/Z470). • The numeric lock function is on. To disable it, press Fn + F8. Sleep or hibernation problems The critical low-battery error • The battery power is getting low. Connect the AC adapter to message appears, and the the computer, or replace the battery with a fully charged computer immediately turns off. one. The computer enters sleep • Make sure that: mode immediately after Power- - The battery is charged. on self-test (POST). - The operating temperature is within the acceptable range. See "Chapter 2. Use and care Information" of Lenovo Safety and General Information Guide. Note:If the battery is charged and the temperature is within range, have the computer serviced. 41

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
Chapter 5. Troubleshooting
41
Password problems
I forgot my password.
•
If you forget your user password, you must take your
computer to a Lenovo authorized servicer or a marketing
representative to have the password changed.
•
If you forget your HDD password, a Lenovo authorized
servicer cannot reset your password or recover data from
the hard disk. You must take your computer to a Lenovo
authorized servicer or a marketing representative to have
the hard disk drive replaced. Proof of purchase is required,
and a fee will be charged for parts and service.
•
If you forget your supervisor password, a Lenovo
authorized servicer cannot reset your password. You must
take your computer to a Lenovo authorized servicer or a
marketing representative to have the system board
replaced. Proof of purchase is required, and a fee will be
charged for parts and service.
Keyboard problems
A number appears when you
enter a letter (Z370/Z470).
•
The numeric lock function is on. To disable it, press
Fn + F8
.
Sleep or hibernation problems
The critical low-battery error
message appears, and the
computer immediately turns off.
•
The battery power is getting low. Connect the AC adapter to
the computer, or replace the battery with a fully charged
one.
The computer enters sleep
mode immediately after Power-
on self-test (POST).
•
Make sure that:
-
The battery is charged.
-
The operating temperature is within the acceptable range.
See “Chapter 2. Use and care Information” of
Lenovo Safety
and General Information Guide
.
Note:
If the battery is charged and the temperature is within range, have the computer serviced.