Lenovo IdeaPad Z570 Lenovo IdeaPad Z370/Z470/Z570 User Guide V1.0 - Page 47

Troubleshooting, Sound problems, Battery problems, A hard disk drive problem - restore to factory

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Chapter 5. Troubleshooting Sound problems No sound can be heard from • Make sure that: the speaker even when the volume is turned up. - The Mute function is off. - The headphone jack is not used. - Speakers are selected as the playback device. Battery problems Your computer shuts down • Discharge and recharge the battery. before the battery status indica- tor shows empty. -or- Your computer operates after the battery status indicator shows empty. The computer does not operate • The surge protector in the battery might be active. Turn off with a fully charged battery. the computer for one minute to reset the protector; then turn on the computer again. A hard disk drive problem The hard disk drive does not work. • In the Boot menu in BIOS setup utility, make sure that the hard disk drive is included in the Boot priority order correctly. A startup problem The Microsoft® Windows operating system does not start. • Use the OneKey Rescue system to help solve or identify your problem. For details about OneKey Rescue system, see "Chapter 4. OneKey Rescue system" on page 35. OneKey Rescue system problems Backup cannot be made. Fail to restore system partition to factory default. • You are not currently using a Windows operating system. • There is not enough space to store the backed up data. You will need to free more hard disk space on your system partition (C drive). • The system partition, such as the partition size or the drive capacity of C, has been modified. 43

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Chapter 5. Troubleshooting
43
Sound problems
No sound can be heard from
the speaker even when the vol-
ume is turned up.
•
Make sure that:
-
The Mute function is off.
-
The headphone jack is not used.
-
Speakers are selected as the playback device.
Battery problems
Your computer shuts down
before the battery status indica-
tor shows empty.
-or-
Your computer operates after
the battery status indicator
shows empty.
•
Discharge and recharge the battery.
The computer does not operate
with a fully charged battery.
•
The surge protector in the battery might be active. Turn off
the computer for one minute to reset the protector; then turn
on the computer again.
A hard disk drive problem
The hard disk drive does not
work.
•
In the
Boot
menu in BIOS setup utility, make sure that the
hard disk drive is included in the
Boot priority order
correctly.
A startup problem
The Microsoft
®
Windows oper-
ating system does not start.
•
Use the OneKey Rescue system to help solve or identify
your problem. For details about OneKey Rescue system, see
“Chapter 4. OneKey Rescue system” on page 35.
OneKey Rescue system problems
Backup cannot be made.
•
You are not currently using a Windows operating system.
•
There is not enough space to store the backed up data. You
will need to free more hard disk space on your system
partition (C drive).
Fail to restore system partition
to factory default.
•
The system partition, such as the partition size or the drive
capacity of C, has been modified.