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Lenovo M58e Hardware Maintenance Manual - Page 51

Diagnostics, Lenovo System Toolbox, PC-Doctor for Windows PE - review

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Chapter 5. Diagnostics Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on your computer: v Lenovo System Toolbox (used when the Windows operating system is running) v PC-Doctor for Windows PE (used when the Windows operating system does not start) Notes: 1. You can also download the latest version of the Lenovo System Toolbox and PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/ support/. 2. If you are unable to isolate and repair the problem yourself after you run the Lenovo System Toolbox and PC-Doctor for Windows PE, save and print the log files created by both diagnostic programs. You will need the log files when you speak to a Lenovo technical support representative. Lenovo System Toolbox The Lenovo System Toolbox is a diagnostic program that works through the Windows operating system and enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information. To run the Lenovo System Toolbox, click Start → All Programs → Lenovo Services → Lenovo System Toolbox. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the Lenovo System Toolbox help system. If you still suspect a problem after Lenovo System Toolbox runs successfully, run PC-Doctor for Windows PE to help you diagnose the computer problem. The Lenovo System Toolbox also has problem determination aids that determine software and usage problems. PC-Doctor for Windows PE The PC-Doctor for Windows PE diagnostic program is part of the Rescue and Recovery workspace on each Lenovo computer. Use PC-Doctor for Windows PE if you are unable to start the Windows operating system or if Lenovo System Toolbox has not been successful in isolating a possible problem. Running diagnostics from the Rescue and Recovery workspace You can run the PC-Doctor for Windows PE diagnostic program from the Rescue and Recovery workspace. To run diagnostics from the Rescue and Recovery workspace, do the following: 1. Shut down the operating system and turn off the computer. 2. Repeatedly press and release the F11 key when you turn on the computer. © Lenovo 2005, 2008. Portions © IBM Corp. 2005. 45

Section	Page
Contents	5
Chapter 1. About this manual	7
Important Safety Information	7
Important information about replacing RoHS compliant FRUs	8
Chapter 2. Safety information	9
General safety	9
Electrical safety	9
Voltage-selection switch	11
Safety inspection guide	11
Handling electrostatic discharge-sensitive devices	12
Grounding requirements	13
Safety notices (multi-lingual translations)	13
Chapter 3. General information	45
The ThinkVantage Productivity Center program	45
Additional information resources	45
Specifications	46
Types 7258, 7260, 7268, 7270, 7280, 7296, 7298, 7304, 7307,7413, 7491, and 7508	46
Types 7259, 7267, 7269, 7279, 7297, 7303, 7306, 7487, 7506, and 7514	46
Chapter 4. General Checkout	49
Problem determination tips	49
Chapter 5. Diagnostics	51
Lenovo System Toolbox	51
PC-Doctor for Windows PE	51
Running diagnostics from the Rescue and Recovery workspace	51
PC-Doctor for DOS	52
Creating a diagnostic CD/DVD image	52
Running diagnostics from the disc	52
Navigating through the diagnostics programs	52
Running tests	52
Test results	53
Quick and Full erase - hard drive	54
Viewing the test log	54
Chapter 6. Using the Setup Utility	55
Starting the Setup Utility program	55
Viewing and changing settings	55
Using passwords	55
Password considerations	55
Power-On Password	56
Privileged Access Password	56
Setting, changing, and deleting a password	56
Enabling or disabling a device	56
Selecting a startup device	57
Selecting a temporary startup device	57
Selecting or changing the startup device sequence	57
Advanced settings	58
Exiting from the Setup Utility program	58
Chapter 7. Symptom-to-FRU Index	59
Hard disk drive boot error	59
Power Supply Problems	59
Diagnostic error codes	60
Beep symptoms	81
POST error codes	82
Miscellaneous error messages	84
Undetermined problems	85
Chapter 8. Replacing FRUs (Types 7258, 7260, 7268, 7270, 7280, 7296, 7298, 7304, 7307,7413, 7491, and 7508)	87
Locations	88
Rear connectors	88
Computer components	89
System board connectors	90
Removing the computer cover	91
Removing and installing the front bezel	93
Replacing the power supply assembly	94
Replacing the system board	96
Replacing the heat sink and fan assembly	98
Replacing the microprocessor	100
Replacing a memory module	104
Installing or replacing an adapter card	106
Replacing the primary hard disk drive	108
Replacing the secondary hard disk drive	111
Replacing an optical drive	115
Replacing the diskette drive or card reader	116
Replacing the front fan assembly	118
Replacing the rear fan assembly	120
Replacing the front audio/USB assembly	122
Replacing the power switch/LED assembly	123
Replacing the CMOS battery	124
Replacing the Internal speaker	125
Completing the FRU replacement	126
Chapter 9. Replacing FRUs (Types 7259, 7267, 7269, 7279, 7290, 7297, 7303, 7306, 7408, 7487, 7506 and 7514)	127
Locations	128
Rear connectors	128
Computer components	129
System board connectors	130
Opening the cover	131
Accessing system board components and drives	132
Replacing a memory module	133
Replacing the battery	134
Replacing the power supply	135
Replacing the system board	137
Replacing the microprocessor	140
Replacing the heat sink and fan assembly	143
Replacing the hard disk drive	144
Replacing the optical drive	147
Replacing the internal speaker	150
Replacing the power switch/LED assembly	151
Replacing the card reader	152
Installing or replacing an adapter card	153
Completing the FRU replacement	156
Chapter 10. FRU lists	157
Machine Type 7258	157
Machine Type 7259	169
Machine Type 7260	180
Machine Type 7267	191
Machine Type 7268	202
Machine Type 7269	213
Machine Type 7270	224
Machine Type 7279	235
Machine Type 7296	246
Machine Type 7297	257
Machine Type 7298	268
Machine Type 7303	280
Machine Type 7304	292
Machine Type 7306	303
Machine Type 7307	314
Machine Type 7408	326
Machine Type 7491	337
Machine Type 7506	349
Machine Type 7508	360
Machine Type 7514	372
Special bid information	382
Chapter 11. Additional Service Information	385
Security features	385
Hardware controlled Passwords	385
Operating system password	385
Vital product data	385
BIOS levels	385
Flash update procedures	385
Updating (flashing) BIOS from a disc	386
Updating (flashing) BIOS from your operating system	386
Recovering from a POST/BIOS update failure	386
Power management	388
Automatic configuration and power interface (ACPI) BIOS	388
Automatic Power-On features	388
Appendix. Notices	389
Television output notice	390

Match case Limit results 1 per page

Chapter 5. Diagnostics

Diagnostic programs are used to test hardware components of your computer and

report operating-system-controlled settings that can cause hardware failures. There

are two diagnostic programs preinstalled on your computer:

Lenovo System Toolbox (used when the Windows operating system is running)

PC-Doctor for Windows PE (used when the Windows operating system does not

start)

Notes:

You can also download the latest version of the Lenovo System Toolbox and

PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/

support/.

If you are unable to isolate and repair the problem yourself after you run the

Lenovo System Toolbox and PC-Doctor for Windows PE, save and print the log

files created by both diagnostic programs. You will need the log files when you

speak to a Lenovo technical support representative.

Lenovo System Toolbox

The Lenovo System Toolbox is a diagnostic program that works through the

Windows operating system and enables you to view symptoms and solutions for

computer problems, access the Lenovo troubleshooting center, update system

drivers, and review system information.

To run the Lenovo System Toolbox, click

Start

→

All Programs

→

Lenovo Services

→

Lenovo System Toolbox

. Follow the instructions on the screen. For additional

information about running the diagnostic program, refer to the Lenovo System

Toolbox help system.

If you still suspect a problem after Lenovo System Toolbox runs successfully, run

PC-Doctor for Windows PE to help you diagnose the computer problem.

The Lenovo System Toolbox also has problem determination aids that determine

software and usage problems.

PC-Doctor for Windows PE

The PC-Doctor for Windows PE diagnostic program is part of the Rescue and

Recovery workspace on each Lenovo computer. Use PC-Doctor for Windows PE if

you are unable to start the Windows operating system or if Lenovo System

Toolbox has not been successful in isolating a possible problem.

Running diagnostics from the Rescue and Recovery

workspace

You can run the PC-Doctor for Windows PE diagnostic program from the Rescue

and Recovery workspace. To run diagnostics from the Rescue and Recovery

workspace, do the following:

Shut down the operating system and turn off the computer.

Repeatedly press and release the F11 key when you turn on the computer.