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Lexmark 13B0501 User Manual - Page 198

Solving print quality problems, Blank s

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Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or replacement. Isolating print quality problems To help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load paper. 3 From the printer control panel, hold down and the right arrow button while turning the printer on. 4 Release the buttons when CONFIG MENU appears. 5 Press the arrow buttons until Prt Quality Pgs appears, and then press . The print quality test pages print. 6 Press the arrow buttons until Exit Config Menu appears, and then press . Resetting the Printer appears briefly, and then Ready appears. Blank pages These are possible solutions. Try one or more of the following: PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE Remove the toner cartridge and make sure the packing material is properly removed. Reinstall the toner cartridge. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new toner cartridge. If the problem continues, the printer may need to be serviced. For more information, contact Customer Support. Troubleshooting 198

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Thank you for choosing this printer!	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Basic functions of the scanner	14
Understanding the ADF and scanner glass	15
Understanding the printer control panel	16
Additional printer setup	20
Installing internal options	20
Installing a flash memory card	20
Installing hardware options	22
Installing a 250- or 550-sheet drawer	22
Attaching cables	23
Verifying printer setup	24
Printing a menu settings page	25
Printing a network setup page	25
Setting up the printer software	25
Installing printer software	25
Updating available options in the printer driver	26
Setting up wireless printing	27
Information you will need to set up the printer on a wireless network	27
Installing the printer on a wireless network (Windows)	28
Installing the printer on a wireless network (Macintosh)	30
Installing the printer on a wired network	33
Minimizing your printer's environmental impact	36
Saving paper and toner	36
Using recycled paper	36
Conserving supplies	36
Saving energy	37
Using Eco-Mode	37
Adjusting Power Saver using the printer control panel	38
Adjusting Power Saver using the Embedded Web Server	38
Recycling	38
Recycling Lexmark products	39
Recycling Lexmark packaging	39
Returning Lexmark cartridges for reuse or recycling	39
Reducing printer noise	39
Loading paper and specialty media	41
Setting the Paper Size and Paper Type	41
Configuring Universal paper settings	41
Avoiding jams	42
Loading trays	43
Using a multipurpose or manual feeder	47
Using the multipurpose feeder	47
Using the manual feeder	51
Paper capacities	52
Linking and unlinking trays	53
Linking trays	53
Unlinking trays	53
Assigning a Custom Type <x> name	53
Changing a Custom Type <x> name	54
Paper and specialty media guidelines	55
Paper guidelines	55
Paper characteristics	55
Unacceptable paper	56
Selecting paper	56
Selecting preprinted forms and letterhead	56
Using recycled paper and other office papers	57
Storing paper	57
Supported paper sizes, types, and weights	58
Paper types and weights supported by the printer	58
Paper sizes supported by the printer	59
Printing	61
Printing a document	61
Printing from a flash drive	61
Printing on both sides of the paper (duplexing)	63
Printing specialty documents	63
Tips on using letterhead	63
Tips on using transparencies	64
Tips on using envelopes	65
Tips on using labels	65
Tips on using card stock	66
Printing information pages	67
Printing a font sample list	67
Printing a directory list	67
Printing the print quality test pages	67
Canceling a print job	68
Canceling a print job from the printer control panel	68
Canceling a print job from the computer	68
Copying	70
Making copies	70
Making a quick copy	70
Copying using the ADF	70
Copying using the scanner glass	71
Copying photos	71
Copying on specialty media	71
Copying to transparencies	71
Copying to letterhead	72
Customizing copy settings	72
Copying from one size to another	72
Making copies using paper from a selected tray	73
Copying on both sides of the paper (duplexing)	73
Reducing or enlarging copies	74
Making a copy lighter or darker	74
Adjusting copy quality	75
Collating copies	75
Placing separator sheets between copies	76
Copying multiple pages onto a single sheet	76
Pausing the current print job to make copies	77
Placing an overlay message on each page	77
Canceling a copy job	78
Improving copy quality	78
E-mailing	79
Getting ready to e-mail	79
Setting up the e-mail function	79
Setting up the address book	80
Creating an e-mail shortcut using the Embedded Web Server	80
E-mailing a document	80
Sending an e-mail using the keypad	80
Sending an e-mail using a shortcut number	81
Sending an e-mail using the address book	82
Canceling an e-mail	82
Faxing	83
Getting the printer ready to fax	83
Initial fax setup	83
Choosing a fax connection	84
Connecting to an analog telephone line	85
Connecting to a DSL service	85
Connecting to a PBX or ISDN system	86
Connecting to a distinctive ring service	86
Connecting the printer and a telephone or answering machine to the same telephone line	87
Connecting to an adapter for your country or region	88
Connecting to a computer with a modem	92
Setting the outgoing fax name and number	93
Setting the date and time	94
Turning daylight saving time on or off	94
Sending a fax	94
Sending a fax using the printer control panel	94
Sending a fax using the computer	95
Creating shortcuts	96
Creating a fax destination shortcut using the Embedded Web Server	96
Creating a fax destination shortcut using the printer control panel	96
Using shortcuts and the address book	97
Using fax shortcuts	97
Using the address book	97
Customizing fax settings	98
Changing the fax resolution	98
Printing incoming faxes on both sides of the paper (duplexing)	98
Making a fax lighter or darker	98
Sending a fax at a scheduled time	98
Forwarding a fax	99
Viewing a fax log	99
Blocking junk faxes	100
Canceling an outgoing fax	100
Understanding fax options	100
Original Size	100
Content	100
Sides (Duplex)	101
Resolution	101
Darkness	101
Improving fax quality	101
Scanning to a computer or flash drive	102
Scanning to a computer	102
Scanning to a flash drive	103
Understanding the Scan Center features	103
Understanding scan profile options	104
Quick Setup	104
Format Type	104
Compression	104
Default Content	104
Color	104
JPEG Quality	104
Darkness	105
Resolution	105
Original Size	105
Orientation	105
Duplex	105
Advanced Imaging	105
Improving scan quality	105
Understanding printer menus	107
Menus list	107
Paper menu	107
Default Source menu	107
Size/Type menu	108
Configure MP menu	110
Paper Texture menu	110
Paper Weight menu	111
Paper Loading menu	111
Custom Types menu	112
Custom Scan Sizes menu	113
Universal Setup menu	113
Reports menu	114
Reports menu	114
Network/Ports menu	115
Active NIC menu	115
Network menu	115
Network Reports menu	116
Network Card menu	116
TCP/IP menu	117
IPv6 menu	118
Wireless menu	118
AppleTalk menu	119
USB menu	119
Settings menu	121
General Settings menu	121
Copy Settings menu	124
Fax Settings menu	126
Flash Drive menu	131
Print Settings	134
Set Date and Time	142
Maintaining the printer	144
Cleaning the exterior of the printer	144
Cleaning the scanner glass	144
Cleaning the ADF separator rollers	145
Storing supplies	146
Checking the status of supplies from a network computer	147
Moving the printer to another location	147
Shipping the printer	147
Ordering supplies	148
Ordering toner cartridges	148
Ordering a photoconductor kit	148
Ordering ADF replacement parts	149
Replacing supplies	149
Replacing the toner cartridge	149
Replacing the photoconductor kit	151
Administrative support	155
Finding advanced networking and administrator information	155
Restoring the factory default settings	155
Using the Embedded Web Server	155
Viewing reports	156
Checking the device status	156
Restricting access to printer menus	156
Setting up e-mail alerts	157
Configuring supply notifications	157
Copying printer settings to other printers	157
Clearing jams	159
Clearing jams	159
Understanding jam messages and locations	159
200-201 paper jams	160
202 paper jam	162
231 paper jam	164
233 paper jam	165
234 paper jam	166
235 paper jam	166
242 paper jam	167
251 paper jam	168
290–294 paper jams	169
Troubleshooting	174
Solving basic printer problems	174
Printer control panel display is blank or displays only diamonds	174
Understanding printer messages	174
Answering	174
Call complete	174
Clock battery	174
Close front door	174
Defragmenting Flash DO NOT POWER OFF	175
DO NOT TOUCH Reading flash data DO NOT POWER OFF	175
Fax failed	175
Fax Station Name not set up	175
Fax Station Number not set up	175
Formatting Flash DO NOT POWER OFF	175
Hex Trace	175
Invalid Engine Code	175
Invalid Network Code	176
Line busy	176
Load manual feeder with <x>	176
Load <src> with <x>	176
Memory full, cannot send faxes	176
Network/Network <x>	176
No analog phone line	176
No answer	176
No dial tone	176
Power Saver	177
Programming Engine Code DO NOT POWER OFF	177
Programming flash DO NOT POWER OFF	177
Programming System Code DO NOT POWER OFF	177
Queued for sending	177
Remove packaging material, check <x>	177
Remove paper from standard output bin	177
Scanner ADF Cover Open	177
Scanner Jam Access Cover Open	177
Toner is low	177
Unsupported USB device, please remove	178
Unsupported USB hub, please remove	178
USB/USB <x>	178
Waiting	178
Waiting for redial	178
31.yy Replace defective or missing cartridge	178
34 Short paper	178
35 Insufficient memory to support Resource Save feature	178
37 Insufficient memory for Flash Memory Defragment operation	179
37 Insufficient memory to collate job	179
38 Memory full	179
39 Complex page, some data may not have printed	179
51 Defective flash detected	179
52 Not enough free space in flash memory for resources	179
53 Unformatted flash detected	180
54 Network <x> software error	180
54 Standard network software error	180
56 Standard USB port disabled	180
58 Too many flash options installed	180
58 Too many trays attached	180
84 PC Kit life warning	181
84 Replace PC Kit	181
88.yy Cartridge is low	181
200.yy Paper jam	181
201.yy Paper jam	181
202.yy Paper jam	182
231.yy Paper jam	182
233.yy Paper jam	182
234.yy Paper jam	182
235.yy Paper jam	183
24x.yy Paper jam	183
251.yy Paper jam	183
290–292 ADF Scanning Jams	183
293 Paper Missing	183
293.02 Flatbed Cover Open	184
294 ADF Jam	184
840.01 Scanner Disabled	184
840.02 Scanner Auto Disabled	184
Solving printing problems	185
Jobs do not print	185
Multiple-language PDFs do not print	185
Job takes longer than expected to print	186
Job prints from the wrong tray or on the wrong paper	186
Incorrect characters print	186
Tray linking does not work	186
Large jobs do not collate	187
Unexpected page breaks occur	187
Solving copy problems	187
Copier does not respond	187
Scanner unit does not close	188
Poor copy quality	188
Partial document or photo copies	190
Unable to pause print job to make copies	190
Solving scanner problems	190
Checking an unresponsive scanner	190
Scan was not successful	190
Scanning takes too long or freezes the computer	191
Poor scanned image quality	191
Partial document or photo scans	191
Cannot scan from a computer	192
Solving fax problems	192
Caller ID is not shown	192
Cannot send or receive a fax	192
Can send but not receive faxes	194
Can receive but not send faxes	195
Received fax has poor print quality	195
Solving option problems	196
Option does not operate correctly or quits after it is installed	196
Drawers	196
Flash memory card	197
Solving paper feed problems	197
Paper frequently jams	197
Paper jam message remains after jam is cleared	197
Page that jammed does not reprint after you clear the jam	197
Solving print quality problems	198
Isolating print quality problems	198
Blank pages	198
Characters have jagged or uneven edges	199
Clipped images	199
Gray background	199
Ghost images	200
Incorrect margins	200
Paper curl	201
Print is too dark	201
Print is too light	202
Skewed print	203
Toner fog or background shading appears on the page	203
Toner rubs off	204
Toner specks	204
Transparency print quality is poor	204
Streaked horizontal lines	205
Streaked vertical lines	205
Solid black or white streaks appear on transparencies or paper	206
Embedded Web Server does not open	207
Check the network connections	207
Check the network settings	207
Contacting Customer Support	207
Notices	208
Product information	208
Edition notice	208
UNITED STATES GOVERNMENT RIGHTS	209
Trademarks	209
Federal Communications Commission (FCC) compliance information statement	209
Noise emission levels	210
Waste from Electrical and Electronic Equipment (WEEE) directive	210
Static sensitivity notice	210
ENERGY STAR	211
Mercury statement	211
Laser notice	211
Laser advisory label	211
Power consumption	212
Product power consumption	212
Power Saver	212
Off mode	212
Total energy usage	212
European Community (EC) directives conformity	213
Regulatory notices for telecommunication terminal equipment	213
Notice to users of the US telephone network: FCC requirements	213
South Africa telecommunications notice	214
Notice to users of the Canadian telephone network	214
Notice to users of the New Zealand telephone network	215
Notice to Users in the European Union	216
Regulatory notices for wireless products	217
Exposure to radio frequency radiation	217
Notice to users in Brazil	217
Industry Canada (Canada)	217
Taiwan NCC RF notice statement	218
Notice to users in the European Union	218
Statement of Limited Warranty	220
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS	222