Lexmark 935dtn Troubleshooting Guide - Page 3

ARE THE PAPER SIZE AND PAPER TYPE SETTINGS THE SAME FOR EACH TRAY? • Print a menu settings page and compare the settings for each tray. • If necessary, adjust the settings from the Paper Size/Type menu. Note: The multipurpose feeder does not automatically sense the paper size. You must set the size from the Paper Size/Type menu. Large jobs do not collate These are possible solutions. Try one or more of the following: MAKE SURE COLLATE IS SET TO ON From the Finishing menu or Print Properties, set Collate to On. Note: Setting Collate to Off in the software overrides the setting in the Finishing menu. REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. MAKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Unexpected page breaks occur Increase the Print Timeout value: 1 From the control panel, press . 2 Press until Settings appears, and then press . 3 Press until Setup Menu appears, and then press . 4 Press until Timeouts appears, and then press . 5 Press until Print Timeout appears, and then press . 6 Press until the desired value appears, and then press . Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions. Try one or more of the following: RESET THE PRINTER Turn the printer off, wait for about 10 seconds, and then turn the printer on. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off. 2 Unplug the printer. 3 Check the connection between the option and the printer. MAKE SURE THE OPTION IS INSTALLED Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. MAKE SURE THE OPTION IS SELECTED From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser. Drawers MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Open the paper tray. 2 Check for paper jams or misfeeds. 3 Make sure paper guides are aligned against the edges of the paper. 4 Make sure the paper tray closes properly. 5 Close the door. 3 RESET THE PRINTER Turn the printer off. Wait 10 seconds. Turn the printer back on. Finisher If the finisher does not operate correctly, these are possible solutions. Try one or more of the following: MAKE SURE THE CONNECTION BETWEEN THE FINISHER AND THE PRINTER IS SECURE If the finisher is listed on the menu settings page, but paper jams when it exits the printer and enters the finisher, it may not be properly installed. Reinstall the finisher. For more information, see the hardware setup documentation that shipped with the finisher. MAKE SURE YOU ARE USING A PAPER SIZE THAT IS COMPATIBLE WITH THE FINISHER EXIT BINS For more information about supported paper sizes, click View User's Guide and Documentation on the Software and Documentation CD. Flash memory card Make sure the flash memory card is securely connected to the printer system board. Hard disk with adapter Make sure the hard disk is securely connected to the printer system board. Internal print server If the internal print server does not operate correctly, these are possible solutions. Try one or more of the following: CHECK THE PRINT SERVER CONNECTIONS • Make sure the internal print server is securely attached to the printer system board. • Make sure you are using the correct (optional) cable and that it is securely connected.