Lexmark 935dtn Troubleshooting Guide - Page 6

Incorrect margins, Light colored line, white line, or, incorrectly colored line, Paper curl, Print - printer cartridges

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Incorrect margins CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray. CHECK THE PAGE SIZE SETTING Before sending the job to print, specify the correct page size in Print Properties or the software program. Light colored line, white line, or incorrectly colored line These are possible solutions. Try one or more of the following: CLEAN THE PRINTHEAD LENSES The printhead lenses may be dirty. A TONER CARTRIDGE MAY BE DEFECTIVE Replace the defective toner cartridge. ARE THE PHOTOCONDUCTORS DEFECTIVE? Replace the photoconductor(s). Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately. Paper curl These are possible solutions. Try one or more of the following: CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray. HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in its original wrapper until you use it. Print irregularities These are possible solutions. Try one or more of the following: HAS PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in its original wrapper until you use it. CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray. CHECK THE PAPER Avoid textured paper with rough finishes. IS THE TONER LOW? When 88 toner low appears, order a new cartridge. Print is too dark These are possible solutions. Try one or more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the RGB Brightness setting is too dark, or the RGB Contrast setting is too high. • From Print Properties, change these settings. Note: This solution applies to Windows users only. • From the Quality menu, change these settings. A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. 6

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Incorrect margins
C
HECK
THE
PAPER
GUIDES
Move the guides in the tray to the correct positions for the
paper size loaded.
C
HECK
THE
P
APER
S
IZE
SETTING
Make sure the Paper Size setting matches the paper loaded in
the tray.
C
HECK
THE
P
AGE
SIZE
SETTING
Before sending the job to print, specify the correct page size in
Print Properties or the software program.
Light colored line, white line, or
incorrectly colored line
These are possible solutions. Try one or more of the following:
C
LEAN
THE
PRINTHEAD
LENSES
The printhead lenses may be dirty.
A
TONER
CARTRIDGE
MAY
BE
DEFECTIVE
Replace the defective toner cartridge.
A
RE
THE
PHOTOCONDUCTORS
DEFECTIVE
?
Replace the photoconductor(s).
Note:
The printer has four photoconductors: cyan, magenta,
yellow, and black. The cyan, magenta, and yellow
photoconductors must all be replaced at the same time. The
black photoconductor can be replaced separately.
Paper curl
These are possible solutions. Try one or more of the following:
C
HECK
THE
P
APER
T
YPE
SETTING
Make sure the Paper Type setting matches the paper loaded in
the tray.
H
AS
THE
PAPER
ABSORBED
MOISTURE
DUE
TO
HIGH
HUMIDITY
?
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
Print irregularities
These are possible solutions. Try one or more of the following:
H
AS
PAPER
ABSORBED
MOISTURE
DUE
TO
HIGH
HUMIDITY
?
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
C
HECK
THE
P
APER
T
YPE
SETTING
Make sure the Paper Type setting matches the paper loaded in
the tray.
C
HECK
THE
PAPER
Avoid textured paper with rough finishes.
I
S
THE
TONER
LOW
?
When
88 <color> toner low
appears, order a new
cartridge.
Print is too dark
These are possible solutions. Try one or more of the following:
C
HECK
THE
DARKNESS
,
BRIGHTNESS
,
AND
CONTRAST
SETTINGS
The Toner Darkness setting is too dark, the RGB Brightness
setting is too dark, or the RGB Contrast setting is too high.
•
From Print Properties, change these settings.
Note:
This solution applies to Windows users only.
•
From the Quality menu, change these settings.
A
TONER
CARTRIDGE
MAY
BE
DEFECTIVE
Replace the toner cartridge.
6