Lexmark 935dtn Troubleshooting Guide - Page 4

Solving paper feed problems

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MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about installing software for network printing, click View User's Guide and Documentation on the Software and Documentation CD. Memory card Make sure the memory card is securely connected to the printer system board. USB/parallel interface card Check the USB/parallel interface card connections: • Make sure the USB/parallel interface card is securely connected to the printer system board. • Make sure you are using the correct cable and that it is securely connected. Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: CHECK THE PAPER Use recommended paper and other specialty media. For more information, see the chapter about paper and specialty media guidelines. MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder. CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in its original wrapper until you use it. Print jobs are not routed to the booklet-maker bin These are possible solutions. Try one or more of the following: CHECK THE PAPER Make sure the paper is loaded in a 520-sheet tray or the multipurpose feeder. If the paper is loaded in the multipurpose feeder, make sure it is loaded short-edge first. Note: Do not load A4- or letter-size paper in the multipurpose feeder. IS THE LETTER- OR A4-SIZE PAPER LOADED IN A 520-SHEET TRAY? The finisher will not accept letter- or A4-size paper from the multipurpose feeder. Load letter- or A4-size paper in the short-edge orientation in a 520-sheet tray. MAKE SURE THE PAPER SIZE IS SUPPORTED BY THE BOOKLET-MAKER BIN (BIN 2) Use one of the following paper sizes supported by Bin 2: A3, A4, B4, folio, legal, letter, or tabloid (11 x 17 in.). Paper jam message remains after jam is cleared The paper path is not clear. Clear jammed paper from the entire paper path, and then press . Page that jammed does not reprint after you clear the jam In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On: 1 Press . 2 Press until Settings appears, and then press . 3 Press until Setup Menu appears, and then press . 4 Press until Print Recovery appears, and then press . 5 Press . until Jam Recovery appears, and then press 6 Press until On or Auto appears, and then press . 4

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M
AKE
SURE
THE
NETWORK
SOFTWARE
IS
CONFIGURED
CORRECTLY
For information about installing software for network printing,
click
View User's Guide and Documentation
on the
Software
and Documentation
CD.
Memory card
Make sure the memory card is securely connected to the printer
system board.
USB/parallel interface card
Check the USB/parallel interface card connections:
•
Make sure the USB/parallel interface card is securely
connected to the printer system board.
•
Make sure you are using the correct cable and that it is securely
connected.
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
C
HECK
THE
PAPER
Use recommended paper and other specialty media. For more
information, see the chapter about paper and specialty media
guidelines.
M
AKE
SURE
THERE
IS
NOT
TOO
MUCH
PAPER
IN
THE
PAPER
TRAY
Make sure the stack of paper you load does not exceed the
maximum stack height indicated in the tray or on the
multipurpose feeder.
C
HECK
THE
PAPER
GUIDES
Move the guides in the tray to the correct positions for the
paper size loaded.
H
AS
THE
PAPER
ABSORBED
MOISTURE
DUE
TO
HIGH
HUMIDITY
?
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
Print jobs are not routed to the
booklet-maker bin
These are possible solutions. Try one or more of the following:
C
HECK
THE
PAPER
Make sure the paper is loaded in a 520-sheet tray or the
multipurpose feeder. If the paper is loaded in the multipurpose
feeder, make sure it is loaded short-edge first.
Note:
Do not load A4- or letter-size paper in the multipurpose
feeder.
I
S
THE
LETTER
-
OR
A4-
SIZE
PAPER
LOADED
IN
A
520-
SHEET
TRAY
?
The finisher will not accept letter- or A4-size paper from the
multipurpose feeder. Load letter- or A4-size paper in the
short-edge orientation in a 520-sheet tray.
M
AKE
SURE
THE
PAPER
SIZE
IS
SUPPORTED
BY
THE
BOOKLET
-
MAKER
BIN
(B
IN
2)
Use one of the following paper sizes supported by Bin 2: A3, A4,
B4, folio, legal, letter, or tabloid (11 x 17 in.).
Paper jam message remains after jam
is cleared
The paper path is not clear. Clear jammed paper from the entire
paper path, and then press
.
Page that jammed does not reprint
after you clear the jam
In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery
to Auto or On:
1
Press
.
2
Press
until
Settings
appears, and then press
.
3
Press
until
Setup Menu
appears, and then press
.
4
Press
until
Print Recovery
appears, and then press
.
5
Press
until
Jam Recovery
appears, and then press
.
6
Press
until
On
or
Auto
appears, and then press
.
4