Lexmark 935dtn Troubleshooting Guide - Page 7

Print is too light, Repeating defects, Skewed print, Solid color s, Toner fog or background

Get Lexmark 935dtn - C Color Laser Printer PDF manuals and user guides
UPC - 734646023535
View all Lexmark 935dtn manuals
Add to My Manuals
Save this manual to your list of manuals

Page 7 highlights

Print is too light A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Repeating defects Solid color pages These are possible solutions. Try one or more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the RGB Brightness setting is too dark, or the RGB Contrast setting is too high. • From Print Properties, change these settings. Note: This solution applies to Windows users only. • From the Quality menu, change these settings. HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in its original wrapper until you use it. CHECK THE PAPER Avoid textured paper with rough finishes. CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray. MAKE SURE COLOR SAVER IS SET TO OFF Color Saver may be set to On. IS THE TONER LOW? When 88 toner low appears, order a new cartridge. DO MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE? Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) • 94 mm (3.7 in.) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately. Skewed print CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER Make sure you are using paper that meets the printer specifications. 7 The printer may need to be serviced. For more information, contact Customer Support. Toner fog or background shading appears on the page A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. ARE THE PHOTOCONDUCTORS WORN OR DEFECTIVE? Replace the photoconductor(s). Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately. IS THERE TONER IN THE PAPER PATH? Contact Customer Support. Toner rubs off

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
Print is too light
These are possible solutions. Try one or more of the following:
C
HECK
THE
DARKNESS
,
BRIGHTNESS
,
AND
CONTRAST
SETTINGS
The Toner Darkness setting is too dark, the RGB Brightness
setting is too dark, or the RGB Contrast setting is too high.
•
From Print Properties, change these settings.
Note:
This solution applies to Windows users only.
•
From the Quality menu, change these settings.
H
AS
THE
PAPER
ABSORBED
MOISTURE
DUE
TO
HIGH
HUMIDITY
?
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
C
HECK
THE
PAPER
Avoid textured paper with rough finishes.
C
HECK
THE
P
APER
T
YPE
SETTING
Make sure the Paper Type setting matches the paper loaded in
the tray.
M
AKE
SURE
C
OLOR
S
AVER
IS
SET
TO
O
FF
Color Saver may be set to On.
I
S
THE
TONER
LOW
?
When
88 <color> toner low
appears, order a new
cartridge.
A
TONER
CARTRIDGE
MAY
BE
DEFECTIVE
Replace the toner cartridge.
Repeating defects
D
O
MARKS
OCCUR
REPEATEDLY
ONLY
IN
ONE
COLOR
AND
MULTIPLE
TIMES
ON
A
PAGE
?
Replace the photoconductor(s) if the defects occur every:
•
44 mm (1.7 in.)
•
94 mm (3.7 in.)
Note:
The printer has four photoconductors: cyan, magenta,
yellow, and black. The cyan, magenta, and yellow
photoconductors must all be replaced at the same time. The
black photoconductor can be replaced separately.
Skewed print
C
HECK
THE
PAPER
GUIDES
Move the guides in the tray to the correct positions for the
paper size loaded.
C
HECK
THE
PAPER
Make sure you are using paper that meets the printer
specifications.
Solid color pages
The printer may need to be serviced. For more information,
contact Customer Support.
Toner fog or background shading
appears on the page
A
TONER
CARTRIDGE
MAY
BE
DEFECTIVE
Replace the toner cartridge.
A
RE
THE
PHOTOCONDUCTORS
WORN
OR
DEFECTIVE
?
Replace the photoconductor(s).
Note:
The printer has four photoconductors: cyan, magenta,
yellow, and black. The cyan, magenta, and yellow
photoconductors must all be replaced at the same time. The
black photoconductor can be replaced separately.
I
S
THERE
TONER
IN
THE
PAPER
PATH
?
Contact Customer Support.
Toner rubs off
7