Lexmark MS812 Print Quality Guide - Page 16

Print quality Guide Page 16 of 19 Action Yes Step 1 The problem is solved. a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job. No Go to step 2. Did the toner fog or background shading disappear from the prints? Step 2 Replace the imaging unit, and then resend the print job. The problem is solved. Contact customer support. Did the toner fog or background shading disappear from the prints? Toner rubs off Action Yes No Step 1 From the Paper menu on the printer control panel, check the paper type and weight. Go to step 2. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Do the paper type and weight match the paper loaded in the tray? Step 2 Check if you are printing on paper with texture or rough finishes. From the Paper menu on Go to step 3. the printer control panel, set the paper texture. Are you printing on textured or rough paper? Step 3 Go to step 4. a From the Paper Weight menu on the printer control panel, set Heavy Weight to Heavy. b Resend the print job. The problem is solved. Does the toner rub off?