Lexmark MS812 Print Quality Guide - Page 3

Gray background on prints Print quality Guide Page 3 of 19 Action Step 1 a From the Quality Menu on the printer control panel, decrease the toner darkness. Note: 8 is the factory default setting. b Resend the print job. Yes The problem is solved. No Go to step 2. Did the gray background disappear from the prints? Step 2 The problem is solved. Reinstall the imaging unit and the toner cartridge. a Remove the toner cartridge. b Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. c Install the imaging unit, and then the cartridge. d Resend the print job. Go to step 3. Did the gray background disappear from the prints? Step 3 Replace the imaging unit, and then resend the print job. The problem is solved. Contact customer support. Did the gray background disappear from the prints? Horizontal voids appear on prints