Lexmark MS812 Print Quality Guide - Page 4

Print quality Guide Page 4 of 19 Action Step 1 a Make sure your software program is using a correct fill pattern. b Resend the print job. Yes Go to step 2. Do horizontal voids appear on prints? Step 2 a Load the specified tray or feeder with a recommended type of paper. b Resend the print job. Go to step 3. Do horizontal voids appear on prints? Step 3 Go to step 4. a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge. b Resend the print job. Do horizontal voids appear on prints? Step 4 Replace the imaging unit, and then resend the print job. Contact customer support. Do horizontal voids appear on prints? Incorrect margins on prints No The problem is solved. The problem is solved. The problem is solved. The problem is solved. Action Yes Step 1 The problem is solved. a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. No Go to step 2. Are the margins correct?