Lexmark T620 2000-Sheet Drawer User's Guide (2.1 MB) - Page 25

Troubleshooting Problem The elevator tray does not raise when the loading door is closed, or the elevator tray does not lower when the door is opened and the elevator down button is pushed. The elevator tray lowers unexpectedly. More than one sheet of paper is fed or a sheet is fed improperly. A paper jam occurs. Rubber feed rollers do not turn to advance paper. Consistent misfeeds or jams in the drawer. Action Check the following: • The printer is properly attached to the 2000sheet drawer. • The printer is powered on. • The power cord is plugged firmly into the back of the 2000-sheet drawer. • The power cord is plugged into an outlet. • The outlet has power to it. Check to see if your printer is out of paper or has a paper jam. Remove the paper in the printer paper path and check the paper stack to ensure the paper has been loaded properly. Be sure to remove the top and bottom sheets of each ream of paper that is loaded. See page 21. Check the following: • The power cord is plugged firmly into the back of the 2000-sheet drawer. • The power cord is plugged into an outlet. • The outlet has power to it. Try the following: • Flex the paper. • Turn the paper over. Check the following: • Paper drawer is properly installed. • Paper is loaded correctly. • Paper is not damaged. • Paper meets specifications. • Paper guides are positioned correctly for the paper size selected. See page 12. 19 2000-Sheet Drawer User's Guide