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Linksys SPA922 Cisco Small Business IP Phone SPA9XX User Guide - Page 44

Performing an Attended Transfer, STEP 1

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Using Basic Phone Functions Transferring Calls 3 Performing an Attended Transfer STEP 1 During an active call, press Transfer. STEP 2 Either: • Enter the number to which you want to transfer the call; or • Press Directory and either choose a number from the personal directory or select the Corporate Directory. STEP 3 Press Dial or wait a few seconds. The call is placed on hold and a new line is opened to dial the number. STEP 4 Do one of the following: • To transfer the call without waiting for the other person to answer, press Transfer after the call begins to ring and hang up. If you hang up before the second call rings, the transfer fails and the first call disconnected. If you misdial, press the line button again to receive a dial tone (not applicable to the SPA921). • To transfer after speaking privately to the other person, press Transfer at any time during the conversation. Performing an Unattended (Blind) Transfer STEP 1 During an active call, press BXfer. STEP 2 Enter the number to which you want to transfer the call and press Dial. The call is transferred with no further action required on your part. Cisco Small Business IP Phone SPA9XX User Guide 43

Section	Page
Getting Started	7
Overview of the Cisco SPA9000 Voice System IP Phones	7
SPA921/922 IP Phone	9
SPA941/942 IP Phone	10
SPA962 IP Phone	11
SPA932 Attendant Console	12
Caring for Your Phone	12
Installing Your Phone	13
Before You Begin	14
Connecting the Handset	14
(Optional) Attaching the Desk Stand	16
(Optional) Mounting the Phone to the Wall	16
Connecting Your Phone’s Power	20
Connecting Your Phone to the Computer Network	21
Connecting the Phone to the Wireless Network	21
Verifying Phone Startup	22
Upgrading Your Phone’s Firmware	23
Download the Firmware	23
Get Your Phone’s IP Address	23
Install the Firmware	24
Connecting the SPA932 Attendant Console to the SPA962	25
Connecting a Single SPA932	25
Connecting an Additional SPA932	28
Using Basic Phone Functions	31
Understanding Your Phone’s Lines and Buttons	32
Softkey Buttons	34
Using the Keypad and Buttons with Menus	38
Using Keypad Shortcuts	38
Using the Navigation Button	38
Entering Numbers and Text in Fields	38
Using Phone Hardware and Accessories	39
Using the Speakerphone	39
Using Headsets	39
Connecting the Headset	39
Using the Headset with Your IP Phone	40
Switching Between the Handset/Headset/Speakerphone During a Call	40
Sending Audio to the Phone Speaker	40
Choosing Your Preferred Audio Device	41
Adjusting Call Volume and Muting	41
Adjusting Call Volume	41
Using Mute	41
Placing or Answering a Call	42
Using Dial Assistance	42
Putting a Call on Hold	43
Resuming a Call	43
Ending a Call	43
Transferring Calls	43
Performing an Attended Transfer	44
Performing an Unattended (Blind) Transfer	44
Redialing	45
Viewing and Returning Missed Calls	45
Turning the Missed Calls Shortcut On and Off	46
Forwarding Calls	46
Forwarding Calls to a Single Number	47
Forwarding Calls When Your Phone is Busy	47
Forwarding Calls When You Don’t Answer the Phone	48
Delaying Call Forwarding When You Don’t Answer the Phone	48
Stopping Call Forwarding	48
Changing the Call Forwarding Delay	49
Setting Do Not Disturb	49
Turning Call Waiting On and Off	50
Picking Up a Call	51
Parking a Call	51
Placing a Three-Way Conference Call	52
Using the Phone Directories	53
Using Your Personal Directory	53
Using the Corporate Directory	54
Using the Call History Lists	55
Viewing the Call History Lists	55
Calling from the Call History Lists	56
Deleting a Number from the Call History Lists	56
Saving a Call History List Number to Your Directory	56
Setting or Changing a Phone Password	57
Accessing Voicemail	57
Using Advanced Phone Features	58
Configuring Privacy and Security Features	59
Blocking Caller ID	59
Blocking Anonymous Calls	59
Using Secure Call	60
Enabling Dial Assistance	60
Creating Speed Dials	61
Using Speed Dials	61
Using the Paging Feature	62
Paging Another Phone	62
Configuring Auto Answer	62
Monitoring/Accessing Another Phone from Your Phone	63
Customizing Your LCD Screen	63
Changing the LCD Screen Contrast	63
Setting the Backlight Timer	64
Configuring the Phone Screen Saver	64
Turning on the Screen Saver	65
Changing the LCD Background Picture	66
Changing the Phone Menu Color Scheme	66
Using Ring Tones	66
Changing Your Ring Tone	67
Creating Your Own Ring Tones	67
Accessing Stock Quotes, Traffic, and News on Your Phone	69
Configuring Date and Time Parameters on Your Phone	69
Setting Your Phone’s Date and Time	69
Choosing the Time Format for Your Phone (12 or 24 Hour)	70
Choosing the Date Format for Your Phone	70
Using Star Codes	71
Advanced Procedures for Technical Support Personnel	73
Rebooting Your Phone	74
Using the Web Interface	75
Logging in to the Web Interface	76
Setting Do Not Disturb	76
Configuring Call Forwarding	77
Configuring Call Waiting	77
Blocking Caller ID	78
Blocking Anonymous Calls	78
Using Your Personal Directory	78
Viewing Call History Lists	79
Creating Speed Dials	80
Accepting Text Messages	80
Adjusting Audio Volume	81
Changing the LCD Contrast	81
Changing the Phone Menu Color Scheme	82
Configuring the Phone Screen Saver	82
Using the SPA932 Attendant Console	83
Monitoring an Extension	83
Speed Dialing an Extension	84
Transferring a Call	84
Picking Up a Call	84
Additional Information	85
Regulatory Compliance and Safety Information	85
Warranty	85
End User License Agreement (EULA)	85
Support Contacts	85
Where to Go From Here	86
Product Resources	86