McAfee IIP-M65K-ISAA Product Guide - Page 31

Troubleshooting the Sensor

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5 Troubleshooting the Sensor This section lists some common installation problems, the possible causes, and the corresponding solutions. Problem Possible Cause Solution LED is off. The control cable has been Check the control cable and ensure it is disconnected. properly connected to both the Sensor and the bypass switch. LED is off. The Sensor is powered off. Restore Sensor power. LED is off. The Sensor port cable is disconnected. Check the Sensor cable connections. Sensor is operational but is not monitoring traffic. Network device cables have been disconnected. Check the cables and make sure they are properly connected to both the network devices and the bypass switch. Sensor is operational but is not monitoring traffic. The Sensor ports have not been enabled in the Manager. The Sensor will not monitor traffic on the ports unless the ports are enabled in the Manager. Ports are disabled in case of Sensor failure; you must re-enable them for Sensor monitoring to resume. Network or link problems. Improper cabling or port configuration. Make sure that the transmitting and receiving cables are properly connected to the Bypass Switch. Runts or giants errors Improper cabling or port on switch and routers. configuration. Make sure that the transmitting and receiving cables are properly connected to the bypass switch. The system fault The control cable has been "Switch absent" appears disconnected. in the Manager Status page. Check the control cable and make sure it is properly connected to both the Sensor and the bypass switch. McAfee® Network Security Platform M-6050 Sensor Product Guide 31

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5
Troubleshooting the Sensor
This section lists some common installation problems, the possible causes, and the corresponding
solutions.
Problem
Possible Cause
Solution
LED is off.
The control cable has been
disconnected.
Check the control cable and ensure it is
properly connected to both the Sensor and the
bypass switch.
LED is off.
The Sensor is powered off.
Restore Sensor power.
LED is off.
The Sensor port cable is
disconnected.
Check the Sensor cable connections.
Sensor is operational
but is not monitoring
traffic.
Network device cables
have been disconnected.
Check the cables and make sure they are
properly connected to both the network
devices and the bypass switch.
Sensor is operational
but is not monitoring
traffic.
The Sensor ports have not
been enabled in the
Manager.
The Sensor will not monitor traffic on the
ports unless the ports are enabled in the
Manager. Ports are disabled in case of Sensor
failure; you must re-enable them for Sensor
monitoring to resume.
Network or link
problems.
Improper cabling or port
configuration.
Make sure that the transmitting and receiving
cables are properly connected to the Bypass
Switch.
Runts or giants errors
on switch and routers.
Improper cabling or port
configuration.
Make sure that the transmitting and receiving
cables are properly connected to the bypass
switch.
The system fault
"Switch absent" appears
in the Manager Status
page.
The control cable has been
disconnected.
Check the control cable and make sure it is
properly connected to both the Sensor and the
bypass switch.
5
McAfee
®
Network Security Platform
M-6050 Sensor Product Guide
31