Netgear DGN3500 DGN3500 Setup Manual - Page 36

Obtaining an Internet IP Address, Router Status - troubleshooting

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Page 36 highlights

• Verify that you are connected to the correct telephone line. If you have more than one phone line, be sure that you are connected to the line with the ADSL service. It may be necessary to use a swapper if you ADSL signal is on pins 1 and 4 of the RJ-11 jack. The Wireless-N Modem Router uses pins 2 and 3. Obtaining an Internet IP Address If your wireless-N modem router is unable to access the internet, and your Internet LED is green or blinking green, you should determine whether the wireless-N modem router is able to obtain a Internet IP address from the ISP. Unless you have been assigned a static IP address, your wirelessN modem router must request an IP address from the ISP. You can determine whether the request was successful using the browser interface. To check the Internet IP address from the browser interface: 1. Launch your browser and select an external site such as http://www.netgear.com. 2. Access the Main Menu of the wireless-N modem router's configuration at http://192.168.0.1. 3. Under Maintenance, select Router Status and check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your wireless-N modem router has not obtained an IP address from your ISP. If your router is unable to obtain an IP address from the ISP, the problem may be one of the following: • If you have selected a login program, you may have incorrectly set the Service Name, User Name and Password. See "Troubleshooting PPPoE or PPPoA" on page 33. • Your ISP may check for your computer's host name. Assign the computer Host Name of your ISP account to the wireless-N modem router in the browser-based Setup Wizard. • Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for your computer's MAC address. In this case: - Inform your ISP that you have bought a new network device, and ask them to use the router's MAC address; or - Configure your router to spoof your computer's MAC address. This can be done in the Basic Settings menu. Refer to the online help in the wireless-N modem router main menu. 32 Troubleshooting

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32
Troubleshooting
•
Verify that you are connected to the correct telephone line. If you have more than one phone
line, be sure that you are connected to the line with the ADSL service. It may be necessary to
use a swapper if you ADSL signal is on pins 1 and 4 of the RJ-11 jack. The Wireless-N
Modem Router uses pins 2 and 3.
Obtaining an Internet IP Address
If your wireless-N modem router is unable to access the internet, and your Internet LED is green or
blinking green, you should determine whether the wireless-N modem router is able to obtain a
Internet IP address from the ISP. Unless you have been assigned a static IP address, your wireless-
N modem router must request an IP address from the ISP. You can determine whether the request
was successful using the browser interface.
To check the Internet IP address from the browser interface:
1.
Launch your browser and select an external site such as
.
2.
Access the Main Menu of the wireless-N modem router’s configuration at
.
3.
Under Maintenance, select
Router Status
and check that an IP address is shown for the
Internet port. If 0.0.0.0 is shown, your wireless-N modem router has not obtained an IP
address from your ISP.
If your router is unable to obtain an IP address from the ISP, the problem may be one of the
following:
•
If you have selected a login program, you may have incorrectly set the Service Name, User
Name and Password. See
“Troubleshooting PPPoE or PPPoA” on page 33
.
•
Your ISP may check for your computer's host name.
Assign the computer Host Name of your ISP account to the wireless-N modem router in the
browser-based Setup Wizard.
•
Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your computer’s MAC address. In this case:
–
Inform your ISP that you have bought a new network device, and ask them to use the
router’s MAC address; or
–
Configure your router to spoof your computer’s MAC address. This can be done in the
Basic Settings menu. Refer to the online help in the wireless-N modem router main menu.