Home » Netgear Manuals » Wireless » Netgear WAC540B03 » Manual Viewer

Netgear WAC540B03 User Manual - Page 236

A LAN LED is off while a switch or LAN device is connected

Add to My Manuals
Save this manual to your list of manuals

Page 236 highlights

Insight Managed Smart Cloud Wireless Access Point AC3000 WAC540 User Manual If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support. A LAN LED is off while a switch or LAN device is connected When a switch or a LAN device is connected to a LAN port on the access point, the associated LAN LED lights amber or green, depending on the speed of the connection. LAN 1 port is a PoE PD port that you can connect to a PoE+ switch, a non-PoE switch, or another LAN device. LAN 2 port is a non-PoE port that you can connect to a non-PoE switch or another LAN device. Either LAN 1 port or LAN 2 port must be connected to a switch for a network connection. If the LAN 1 LED or LAN 2 LED remains off, a hardware connection problem might be occurring. Check these items: • Make sure that the Ethernet cable connectors are securely plugged in at the access point and the network device. • Make sure that the connected network device is actually turned on. • Make sure that you are using the correct Ethernet cable. Use a standard Category 5 Ethernet patch cable. If the network device incorporates Auto Uplink™ (MDI/MDIX) ports, you can use either a crossover cable or a normal patch cable. The extender access point and root access point cannot connect After you add the access point as an extender to an Insight network location that includes one or more root access points (see Connect the access point as an extender to a root access point on page 47), if you are experiencing difficulty connecting the extender access point with a root access point, we recommend that you move the extender access point into the same room as a root access point during the sync. Then, move the extender access point to the location where you intend to use it. For a reliable WiFi connection, place the extender access point less than 25 feet (line of sight, with minimal obstacles) from the closest root access point. To sync the extender access point and the root access point after you already added the extender access point to an Insight network location: 1. Place the extender access point in the same room as the root access point. Use this extender access point location only during the sync process. 2. Connect the extender access point to a power source. Diagnostics and 236 Troubleshooting User Manual

Section	Page
Contents	5
1. Hardware Overview	10
About NETGEAR Insight	12
Related documentation	12
Unpack the access point	12
Top panel with LEDs	13
Back panel	15
Product label	17
Safety instructions and warnings for an indoor access point	18
2. Install the Access Point in Your Network and Access It for Initial Configuration	20
Position your access point	21
Set up and connect the access point to your network	22
Set up the access point with a PoE network connection	22
Set up the access point with a non-PoE network connection	23
Connect to the access point for initial configuration	24
Connect over WiFi using the NETGEAR Insight App on an iOS or Android mobile device	25
Connect over the Internet using the NETGEAR Insight Cloud portal	26
Connect over WiFi using a WiFi-enabled computer or mobile device	28
Connect over Ethernet using a computer connected to the same network	32
Connect over Ethernet using a directly connected computer	36
Log in to the access point after initial setup	40
3. Install the Access Point in an Insight Instant Mesh WiFi Network	43
What are a root access point and an extender access point?	44
What is an Insight Instant Mesh WiFi network?	44
Requirements for placing an extender access point in a mesh WiFi network	45
Install the NETGEAR Insight app	46
Connect the access point as an extender to a root access point	47
Connect over the Internet using the NETGEAR Insight Cloud portal	50
4. Manage the Basic WiFi and Radio Features	51
Set up and manage WiFi networks	52
Set up an open or secure WiFi network	52
View or change the settings of a WiFi network	59
Disable or enable a WiFi network or set up a WiFi activity schedule	61
Remove a WiFi network	62
Enable or disable client isolation for a WiFi network	63
Hide or broadcast the SSID for a WiFi network	64
Enable or disable band steering with 802.11k RRM and 802.11v WiFi network management	65
Change the VLAN ID for a WiFi network	67
Enable or disable PMF for a WiFi network	68
Enable or disable URL tracking for a WiFi network	69
Change the format of the DHCP offer messages in a WiFi network	70
Select a MAC ACL for a WiFi network	71
Set bandwidth rate limits for a WiFi network	73
Set up and manage captive portals for WiFi networks	74
Set up a click-through captive portal for a WiFi network	75
Set up an external captive portal for a WiFi network	77
Register and configure Facebook Wi-Fi for the access point	81
Set up a Facebook Wi-Fi captive portal for a WiFi network	84
Unregister the access point from Facebook Wi-Fi	85
Manage the basic radio features	86
Manage the basic settings for the radios	86
Turn a radio on or off	90
Change the WiFi mode for a radio	91
Change the channel width for a radio	93
Change the guard interval for a radio	94
Change the output power for a radio	95
Change the channel for a radio	97
Manage Quality of Service for a WiFi radio	98
5. Manage the Advanced WiFi and Radio Features	101
Manage the advanced radio features	102
Manage the advanced WiFi settings for the radios	102
Manage the maximum number of clients for a radio	105
Manage the broadcast and multicast settings for a radio	106
Manage sticky clients	108
Manage load balancing for the radios	109
Manage Airtime Fairness for the radios	112
Manage the ARP proxy	113
Manage the amount of broadcast traffic	114
Set a data volume limit for the access point	115
Enable the WiFi Traffic Analyzer	119
Set up a WiFi bridge between access points	120
6. Manage Access and Security	125
Block specific URLs and keywords for Internet access	126
Manage local MAC access control lists	128
Manually set up a MAC access control List	128
Import an existing MAC access control list	132
Manage user accounts	135
Add a user account	135
Change the settings for a user account	137
Remove a user account	138
Manage neighbor AP detection	138
Enable neighbor access point detection and move access points to the Known AP List	139
Import an existing neighbor access point list in the Known AP List	141
Set up RADIUS servers	144
7. Manage the Local Area Network and IP Settings	146
Disable the DHCP client and specify a fixed IP address	147
Enable the DHCP client	148
Set the 802.1Q VLAN and management VLAN	150
Specify an existing domain name	152
Manage port VLANs	153
View the port and WiFi VLANs and add a port VLAN profile	154
Change a port VLAN profile	155
Remove a port VLAN profile	157
About trunk mode, access mode, and port VLAN IDs	158
Change the port mode or port VLAN ID for a port	158
Enable or disable Spanning Tree Protocol	160
Enable or disable the network integrity check function	161
Enable or disable IGMP snooping	162
Enable or disable Ethernet LLDP	163
Enable or disable UPnP	164
Enable link aggregation for the LAN 2 port	165
Disable link aggregation for the LAN 2 port	167
8. Manage and Maintain the Access Point	169
Change the management mode to NETGEAR Insight or Web-browser	170
Change the country or region of operation	172
Change the admin user account password	173
Change the system name	174
Specify a custom NTP server	175
Set the time zone	176
Manage the syslog settings	177
Manage the firmware of the access point	178
Check for new firmware and upgrade the access point	178
Manually download firmware and upgrade the access point	180
Revert to the backup firmware	181
Use an SFTP server to upgrade the access point	183
Manage the configuration file of the access point	184
Back up the access point configuration	184
Restore the access point configuration	186
Reboot the access point from the local browser interface	187
Schedule the access point to reboot	188
Return the access point to its factory default settings	189
Use the Reset button to reset the access point	190
Use the local browser interface to reset the access point	191
Enable or disable Secure Shell	192
Enable SNMP and manage the SNMP settings	193
Manage the LEDs	194
9. Monitor the Access Point and the Network	196
View the access point Internet, IP, and system settings	197
View the WiFi radio settings	201
View unknown and known neighbor access points	204
View client distribution, connected clients, and client trends	206
View WiFi and Ethernet traffic, traffic and ARP statistics, and channel utilization	210
View or download tracked URLs	212
View, save, download, or clear the logs	214
View a WiFi bridge connection	216
View the data volume consumption	217
View Air Time Fairness client distribution	218
View the traffic analysis results	220
View alarms and notifications	222
10. Diagnostics and Troubleshooting	224
Capture WiFi and Ethernet packets	225
Perform a ping test	227
Check the Internet speed	229
Quick tips for troubleshooting	230
Troubleshoot with the LEDs	231
Power/Cloud LED is off	232
Power/Cloud LED remains solid amber	232
Power/Cloud LED is blinking amber slowly, continuously	233
The access point functions as a PoE PD and the Power/Cloud LED remains solid amber	233
Power/Cloud LED does not light blue in the NETGEAR Insight management mode	234
The Power/Cloud LED does not stop blinking red, green, and blue	235
2.4, 5H, or 5L WLAN LED Is Off	235
A LAN LED is off while a switch or LAN device is connected	236
The extender access point and root access point cannot connect	236
Troubleshoot the WiFi connectivity	238
Troubleshoot Internet browsing	239
You cannot log in to the access point over a LAN connection	239
Changes are not saved	240
You enter the wrong password and can no longer log in to the access point	240
Troubleshoot your network using the ping utility	241
Test the LAN path to your access point	241
Test the path from your computer to a remote device	242
A. Factory Default Settings and Technical Specifications	244
Factory default settings	245

Match case Limit results 1 per page

If the error persists, a hardware problem might exist. For recovery instructions or help

with a hardware problem, contact technical support at netgear.com/support

A LAN LED is off while a switch or LAN device is connected

When a switch or a LAN device is connected to a LAN port on the access point, the

associated LAN LED lights amber or green, depending on the speed of the connection.

LAN 1 port is a PoE PD port that you can connect to a PoE+ switch, a non-PoE switch,

or another LAN device. LAN 2 port is a non-PoE port that you can connect to a non-PoE

switch or another LAN device. Either LAN 1 port or LAN 2 port must be connected to a

switch for a network connection.

If the LAN 1 LED or LAN 2 LED remains off, a hardware connection problem might be

occurring. Check these items:

•

Make sure that the Ethernet cable connectors are securely plugged in at the access

point and the network device.

•

Make sure that the connected network device is actually turned on.

•

Make sure that you are using the correct Ethernet cable. Use a standard Category

5 Ethernet patch cable. If the network device incorporates Auto Uplink™ (MDI/MDIX)

ports, you can use either a crossover cable or a normal patch cable.

The extender access point and root access

point cannot connect

After you add the access point as an extender to an Insight network location that includes

one or more root access points (see Connect

the

access

point

extender

root

access

point

on page 47), if you are experiencing difficulty connecting the extender

access point with a root access point, we recommend that you move the extender access

point into the same room as a root access point during the sync. Then, move the extender

access point to the location where you intend to use it.

For a reliable WiFi connection, place the extender access point less than 25 feet (line

of sight, with minimal obstacles) from the closest root access point.

To sync the extender access point and the root access point after you already added

the extender access point to an Insight network location:

Place the extender access point in the same room as the root access point.

Use this extender access point location only during the sync process.

Connect the extender access point to a power source.

User Manual

236

Diagnostics and

Troubleshooting

Insight Managed Smart Cloud Wireless Access Point AC3000 WAC540 User Manual