NordicTrack C2420 Treadmill English Manual - Page 30

Troubleshooting

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TROUBLESHOOTING Most treadmill problems can be solved by following the steps below. Find the symptom that applies, and follow the steps listed. If further assistance is needed, please call our Customer Service Department tollfree at 1-888-825-2588, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time (excluding holidays). PROBLEM: The power does not turn on SOLUTION: a. Make sure that the power cord is plugged into a surge suppressor, and that the surge suppressor is plugged into a properly grounded outlet (see page 11). Use only a single-outlet surge suppressor that meets all of the specifications described on page 11. Important: The treadmill is not compatible with GFCI-equipped outlets. b. After the power cord has been plugged in, make sure that the key is fully inserted into the console. c. Check the reset/off circuit breaker located on the treadmill frame near the power cord. If the switch protrudes as shown, the circuit breaker has tripped. To reset the circuit breaker, wait for five minutes and then press the switch to the reset position. c Tripped Reset PROBLEM: The power turns off during use SOLUTION: a. Check the reset/off circuit breaker (see the drawing above). If the circuit breaker has tripped, wait for five minutes and then press the switch to the reset position. b. Make sure that the power cord is plugged in. If the power cord is plugged in, unplug it, wait for five minutes, and then plug it back in. c. Remove the key from the console. Reinsert the key fully into the console. d. If the treadmill still will not run, please call our Customer Service Department, toll-free. PROBLEM: The displays of the console do not function properly SOLUTION: a. Remove the key from the console and UNPLUG THE POWER CORD. Carefully lower the Uprights (85). a Remove the two indicated Screws (7). A phillips screw driver with an 8" shaft is needed. 85 7 7 b. Raise the Uprights (85) to the vertical position. Remove the three Screws (7) from the Hood (33), and b 7 carefully pivot the Hood off. 85 33 30

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TROUBLESHOOTING
Most treadmill problems can be solved by following the steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, please call our Customer Service Department toll-
free at 1-888-825-2588, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time (excluding holidays).
PROBLEM:
The power does not turn on
SOLUTION:
a. Make sure that the power cord is plugged into a surge suppressor, and that the surge suppressor
is plugged into a properly grounded outlet (see page 11). Use only a single-outlet surge suppres-
sor that meets all of the specifications described on page 11. Important: The treadmill is not com-
patible with GFCI-equipped outlets.
b. After the power cord has been plugged in, make sure that the key is fully inserted into the console.
c. Check the reset/off circuit breaker located on the
treadmill frame near the power cord. If the switch pro-
trudes as shown, the circuit breaker has tripped. To
reset the circuit breaker, wait for five minutes and
then press the switch to the reset position.
PROBLEM:
The power turns off during use
SOLUTION:
a. Check the reset/off circuit breaker (see the drawing above). If the circuit breaker has tripped, wait
for five minutes and then press the switch to the reset position.
b. Make sure that the power cord is plugged in. If the power cord is plugged in, unplug it, wait for five
minutes, and then plug it back in.
c. Remove the key from the console. Reinsert the key fully into the console.
d. If the treadmill still will not run, please call our Customer Service Department, toll-free.
PROBLEM:
The displays of the console do not function properly
SOLUTION:
a. Remove the key from the console and
UNPLUG THE
POWER CORD.
Carefully lower the Uprights (85).
Remove the two indicated Screws (7). A phillips screw
driver with an 8” shaft is needed.
b. Raise the Uprights (85) to the vertical position.
Remove the three Screws (7) from the Hood (33), and
carefully pivot the Hood off.
33
85
7
b
30
Tripped
Reset
c
85
7
7
a