Oki C9600n C9600 Signage Media Guide - Page 15

Troubleshooting PAPER JAMS AT THE MULTI-PURPOSE TRAY Phenomenon Printer LCD displays CHECK MPTRAY / 390: PAPER JAM Potential Cause #1 Improper paper tray was used or recommended Tray Capacity was not followed. Do not fill paper above the paper fill line. Suggested Action Use specified paper tray for media as recommended in "Media Settings" table on page 6. Tray Capacity for Card stock and table tents is 30 sheets maximum on the Multi-purpose tray. Potential Cause #2 Paper dust has accumulated on the roller. Paper feeding ability is degraded. Suggested Action Perform the maintenance procedure. See page 13. Potential Cause #3 Oil ink was transferred from pre-printed media. Paper feeding ability is degraded. Suggested Action Perform the maintenance procedure. See page 13. PRINTING IS FLAKING OFF Phenomenon Printed toner on media is flaking off. Potential Cause Wrong media type was selected in the printer driver. When toner flaking occurs, usually the fuser temperature is not high enough. This is controlled by the media type option setting in the printer driver. Use of an inappropriate media could also cause this problem. Suggested Action Refer to the "Media Setting" table on page 6 for the correct setting. Set the correct media type in the printer driver. REPEATED FINE STREAKS ARE VISIBLE Phenomenon Printed area has fine repeated streaks. Potential Cause Wrong media type was selected in the printer driver. Suggested Action Refer to the "Media Settings" table on page 6 for the correct setting. Set the correct media type in the printer driver. PAPER SIZE MIS-MATCH Phenomenon When printing, printer LCD displays PAPER SIZE MISMATCH. Potential Cause #1 Wrong paper size was set in the printer menu. All paper trays, except the Multi-purpose tray, have a paper size sensor. The correct paper size for the Multi-purpose tray must be set in the printer menu using the operator panel. 15