Panasonic KXTG5471 5.8ghz Telephone - Page 77

Troubleshooting Preparation Telephone System Answering System Useful Information Problem You cannot make an intercom/ outside call. You cannot redial. You cannot make long distance calls. The handset does not display the caller's name and/or phone number. Cause & Remedy • Your handset is in remote operation mode (p. 60). Exit by pressing [OFF]. • The handset you called is too far from the base unit. • If the last number dialed was more than 48 digits long, the number will not be redialed correctly. • The [REDIAL/PAUSE] button on the base unit functions as either redial or pause. It will redial the last number dialed if pressed before dialing any digits (p. 30). If another number has been dialed first, it will operate as a pause button (p. 50). • Please make sure you have long distance service. • Check if Caller IQ feature is turned on. Turn Caller IQ feature off (p. 82). • You have not subscribed to Caller ID service. Contact your telephone company to subscribe. • If your unit is connected to any additional telephone equipment such as Caller ID box or wireless telephone jack, disconnect the unit from the equipment and plug the unit directly into the wall jack. • If the unit is connected to a telephone line with DSL service, the unit may not display caller's name and/or phone number properly. We recommend connecting a noise filter (contact your DSL service provider) to the telephone line between the unit and the telephone line jack. • The name display service may not be available in some areas. Contact your telephone company for details. • Other telephone equipment may be interfering with this unit. Disconnect the other equipment and try again. • The caller requested not to send caller information (p. 32). • If a call is being transferred to you, the caller information will not be displayed. • Generally caller information is displayed from the 2nd ring. For assistance, please call: 1-800-211-PANA(7262) 77