Philips DVP5982C1 User manual - Page 53
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English Troubleshooting (continued) Problem Solution The aspect ratio of the screen cannot be changed. - The aspect ratio is fixed on the DVD disc. - Depending on the TV, it may not be possible to change the aspect ratio. Not able to select some items in the setup/system menu. - Press STOP button twice before selecting the setup/ system menu. - Depending on the disc availability, some menu items cannot be selected. The DVD player does not start playback. - Insert a readable disc with the playback side facing down. - Check the disc type, colour system (NTSC) and region code. - Check for any scratches or smudges on the disc. - Press SETUP to turn off the setup menu screen. - You may need to enter the password in order to change the parental rating level or to unlock the disc for playback. - Moisture may have condensed inside the system. Remove the disc and leave the system turned on for about an hour. - Disconnect the power cord from the power outlet for a few minutes. Reconnect the power cord and try to operate again as usual. Picture freezes momentarily during - Check the disc for fingerprint/scratches and clean with a playback. soft cloth wiping from center to edge. Unable to select Progressive Scan on/off. - Check that the output of the video signal is turn to { On }. Unable to play DivX® movies. - Check that the DivX® file is encoded in 'Home Theatre' mode with DivX® 5.x encoder. - Check that the DivX® movie downloaded is a complete file. No sound during DivX® movies playback. - The audio codec may not be supported by this DVD player. An DivX® movies does not repeat. Certain DivX® files does not play or are skipped. - Check that file size of the movie does not exceed the file size of the disc during downloading. - Make sure the file name extension is correct. You can check this using a computer with CD-ROM. - The player is designed to playback DVD, VCD, CD audio, MP3 and DivX® discs only. Other digital audio formats such as liquid audio, RM (RealMedia), WAV or non-audio files like '.doc', '.txt', '.pdf' are not supported. - Try to play the problem DivX® files, on a computer. If they do not work, the source file appears to be corrupt. - Try to download the file again from a different source, or if you have created the file yourself, create the file again and make sure the settings are correct. 1_dvp5982MKII_37_eng 2.indd 53 53 2007-08-20 5:03:07 PM