Plantronics Voyager 5200 Office and UC User Guide - Page 19

Troubleshooting Callers can't hear me. I can't hear callers or music. • Ensure headset is paired and connected to your phone. • On iOS, check your audio output on your smartphone to make sure that the audio is directed to the headset and not another audio output. • Reposition headset on your ear as the sensors may not be detecting it is on. • Reset your sensors (following above instructions) as they may need recalibrating. • Disable your sensors as they may be incompatible with your specific ear shape. • Disable HD Voice (Wideband Audio) via Plantronics Hub application as this setting may be incompatible with your phone. • Ensure headset is paired and connected to your phone. • On iOS, check your audio output on your smartphone to make sure that the audio is directed to the headset and not another audio output. • Reposition headset on your ear as the sensors may not be detecting it is on. • Reset your sensors (following above instructions) as they may need recalibrating. • Disable your sensors as they may be incompatible with your specific ear shape. My headset will not report 7 hours • Ensure headset is paired and connected to your phone. of talk time after it is fully charged. • Disable HD Voice (Wideband Audio) which uses more power. • Completely discharge your headset's battery then give it a full charge. • Some phones have less efficient Bluetooth connections and thus will not allow for an optimal talk time of 7 hours. The talk time remaining estimate is partly calculated by your historical use so inconstancies in an estimate may occur based on your particular use patterns. How do I interact with Microsoft Teams or Skype for Business? • For Microsoft Teams, tap the Call button to interact. • For Skype for Business, press and hold the Call button for 2 seconds to interact. • Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings > Target Softphone Does my Microsoft Teams-enabled headset work with other softphones? Yes, while your headset is optimized for Microsoft Teams, it can be configured to use with other supported softphones. Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings > Target Softphone When you configure another softphone, the Call button: • doesn't interact with Teams 19