Plantronics Voyager 6200 UC User Guide - Page 14

Troubleshooting My eartips are not staying on the earbuds. Ensure that your eartips are securely attached to the earbuds. See Replace eartips. When I use my headset with a softphone, the Check the following: headset call control and mute buttons don't • Make sure the softphone you are using is supported by work. viewing www.plantronics.com/softphonecompatibility. • If required to enable headset control (answer/end and mute) functionality, ensure you have Plantronics Hub for Windows/Mac installed. See Load software. The headset sound is not working as expected when connected to your computer. • During a call, nobody can hear me • During a call, I can't hear anybody • Music is not coming through my headset • When I play music and a call comes in, the music is too loud or doesn't pause To configure the headset sound on your computer, see Configure for media. While on a call or playing media, I get interference and drops in sound. • Your headset is configured for optimal performance during conference calls. Stereo telephony is on by default. To increase Bluetooth range, change the setting by going to Plantronics Hub > Settings > Wireless > Extended Range Mode. • For best audio reception, keep your phone on the right side of your body. While on a call, others have trouble hearing me. • My voice sounds muffled or far away • Others hear my background noise See Recalibrate headset sound. The headset talk time is not accurate. Charge the headset fully to reset the accuracy of the talk time prompts. 14