Samsung 193P User Manual (user Manual) (English) - Page 36

Troubleshooting, Check List, Check Signal Cable - problem

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English > Main > Troubleshooting > Check List Check List Q & A Self-Test Feature Check Before calling for service, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the warranty card, the phone number on the Information section or contact your dealer. General Symptom No images on the screen. I cannot turn on the monitor. Check List Solutions Is the power cord connected properly? Check the power cord connection and supply. Can you see "No Connection, Check Signal Cable" on the screen? Check the signal cable connection. If the power is on, reboot the computer to see the initial screen (the login screen), which can be seen. If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/2000/XP) and then change the frequency of the video card. (Refer to the Preset Display Modes) Can you see "Video mode not supported" on the screen? Note: If the initial screen (the login screen) does not appear, contact a service center or your dealer. You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can properly handle. Adjust the maximum resolution and frequency that the monitor can properly handle. There is no image on the screen. The monitor is in PowerSaver mode. Press a key on the keyboard or move the mouse to activate the monitor and restore the image on the screen. If the monitor does not respond to the Power button, it was in DPMS (powersaving) mode and turned off when the button was pressed. Press the Power button once more to turn the monitor on. Connected using the DVI cable? You may get a blank screen if you boot the system before you connect the DVI cable, or disconnect and then reconnect the DVI cable while the system is running as certain types of graphic cards do not send out video signals. Connect the DVI cable and then reboot the system. The screen shows strange colors or just black and white. Is the screen displaying only one color as if looking at the screen through a cellophane paper? Check the signal cable connection. Make sure the video card is fully inserted in it's slot. Have the screen colors become strange after running a program or due to a crash between applications? Reboot the computer.

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English > Main > Troubleshooting > Check List
Check List
Q & A
Self-Test Feature
Check
Before calling for service, check the information in this section to see if you can remedy any
problems yourself. If you do need assistance, please call the phone number on the warranty
card,
the phone number on the Information section or contact your dealer
.
General
Symptom
Check List
Solutions
No images on the
screen. I cannot turn
on the monitor.
Is the power cord connected
properly?
Check the power cord connection and
supply.
Can you see "
No Connection,
Check Signal Cable
" on the
screen?
Check the signal cable connection.
If the power is on, reboot the
computer to see the initial screen
(the login screen), which can be
seen.
If the initial screen (the login screen)
appears, boot the computer in the
applicable mode (the safe mode for
Windows ME/2000/XP) and then
change the frequency of the video
card.
(Refer to the
Preset Display Modes
)
Note: If the initial screen (the login
screen) does not appear,
contact a
service center or your dealer
.
Can you see "
Video mode not
supported
" on the screen?
You can see this message when the
signal from the video card exceeds the
maximum resolution and frequency
that the monitor can properly handle.
Adjust the maximum resolution and
frequency that the monitor can
properly handle.
There is no image on the screen.
The monitor is in PowerSaver mode.
Press a key on the keyboard or move
the mouse to activate the monitor and
restore the image on the screen.
If the monitor does not respond to the
Power button, it was in DPMS (power-
saving) mode and turned off when the
button was pressed. Press the Power
button once more to turn the monitor
on.
Connected using the DVI cable?
You may get a blank screen if you
boot the system before you connect
the DVI cable, or disconnect and then
reconnect the DVI cable while the
system is running as certain types of
graphic cards do not send out video
signals. Connect the DVI cable and
then reboot the system.
The screen shows
strange colors or just
black and white.
Is the screen displaying only one
color as if looking at the screen
through a cellophane paper?
Check the signal cable connection.
Make sure the video card is fully
inserted in it's slot.
Have the screen colors become
strange after running a program
or due to a crash between
applications?
Reboot the computer.