Samsung BD-D5250C User Manual (user Manual) (ver.1.0) (English) - Page 60
PROBLEM, SOLUTION, HDCP High-bandwidth Digital Content Protection.
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Appendix PROBLEM Forgot password SOLUTION •• Press the STOP ( ) button (on front panel) for more than 5 seconds with no disc inside. All settings including the password will revert to the factory settings. Don't use this unless absolutely necessary. •• When the factory default settings are restored, all stored user BD data is deleted. If you experience other problems. •• Go to the contents and find the section of the user manual that contains the explanations regarding the current problem, and follow the procedure once again. •• If the problem still cannot be solved, please contact your nearest Samsung authorized service center. The picture is noisy or distorted •• Make sure that the disc is not dirty or scratched. •• Clean the disc. No HDMI output. •• Check the connection between the TV and the HDMI jack of the player. •• Check if your TV supports 480p, 720p, 1080i, 1080p HDMI input resolution. Abnormal HDMI output screen. AllShare function I can see folders shared through AllShare, but I cannot see the files. •• If random noise appears on the screen, it means that TV does not support HDCP (High-bandwidth Digital Content Protection). •• AllShares shows only files corresponding to the Image, Music, and Movie categories. Files that do not correspond to these categories may not be displayed. Video is played intermittently. •• Check if the network is stable. •• Check if the network cable is properly connected and if the network is not overloaded. •• The wireless connection between the DLNA compatible device and the player is unstable. Check the connection. AllShare connection between TV and PC is unstable. •• The IP address under the same subnetwork should be unique. If they are not, IP interference can cause this phenomenon. •• Check if you have a firewall enabled. If so, disable the firewall function. 60 English