Samsung ME21M706BAS/AA User Manual - Page 34

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Troubleshooting Problem There is no power to the oven. There is a popping sound during operation, and the oven doesn't work. The oven exterior gets too hot during operation. The door cannot be opened properly. Cause Power is not supplied. Cooking food in a sealed container or using a container with a a tight lid. There is not enough ventilation space around the oven. Objects are on top of the oven. Food residue is stuck between the door and oven interior. Action Make sure power is supplied. Confirm the microwave is plugged in. Check your fuses or circuit breakers. Do not cook food in sealed containers or in containers with tight lids. Expanding steam from the cooking food can cause the containers to burst or the lids to pop off. There are intake/exhaust outlets on the front and rear of the oven for ventilation. Check the installation guide and make sure that the microwave is far enough away from walls and cabinets for proper ventilation. Remove all objects on the top of the oven. Clean the oven the door. Problem The oven does not heat. Heating is weak or slow. Cause The oven may not work if too much food is being cooked or improper cookware is being used. The oven may not work if too much food is being cooked or improper cookware is being used. Action To test the oven, put one cup of water in a microwave-safe container, put the container in the oven, and then run the microwave for 1-2 minutes to check whether the water is heated. If the water is heated, reduce the amount of food and start the function again. Use a cooking container with a flat bottom. To test the oven, put one cup of water in a microwave-safe container, put the container in the oven, and then run the microwave for 1-2 minutes to check whether the water is heated. If the water is heated, reduce the amount of food and start the function again. Use a cooking container with a flat bottom. Troubleshooting 34 English ME21M706BA_ME21R706BA_AA_EN+MES+CFR.indb 34 2019-06-19 3:19:12

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34 English
Troubleshooting
Troubleshooting
Problem
Cause
Action
There is no power to
the oven.
Power is not supplied.
Make sure power is
supplied. Confirm the
microwave is plugged in.
Check your fuses or circuit
breakers.
There is a popping
sound during
operation, and the
oven doesn't work.
Cooking food in a sealed
container or using a
container with a a tight
lid.
Do not cook food in sealed
containers or in containers
with tight lids. Expanding
steam from the cooking
food can cause the
containers to burst or the
lids to pop off.
The oven exterior
gets too hot during
operation.
There is not enough
ventilation space around
the oven.
There are intake/exhaust
outlets on the front
and rear of the oven
for ventilation. Check
the installation guide
and make sure that the
microwave is far enough
away from walls and
cabinets for proper
ventilation.
Objects are on top of the
oven.
Remove all objects on the
top of the oven.
The door cannot be
opened properly.
Food residue is stuck
between the door and
oven interior.
Clean the oven the door.
Problem
Cause
Action
The oven does not
heat.
The oven may not work
if too much food is being
cooked or improper
cookware is being used.
To test the oven, put
one cup of water in a
microwave-safe container,
put the container in
the oven, and then run
the microwave for 1-2
minutes to check whether
the water is heated. If the
water is heated, reduce
the amount of food and
start the function again.
Use a cooking container
with a flat bottom.
Heating is weak or
slow.
The oven may not work
if too much food is being
cooked or improper
cookware is being used.
To test the oven, put
one cup of water in a
microwave-safe container,
put the container in
the oven, and then run
the microwave for 1-2
minutes to check whether
the water is heated. If the
water is heated, reduce
the amount of food and
start the function again.
Use a cooking container
with a flat bottom.
ME21M706BA_ME21R706BA_AA_EN+MES+CFR.indb
34
2019-06-19
°° 3:19:12