Samsung MG11T5018CC/AA User Manual - Page 42

Troubleshooting and information code, English, Problem, Cause, Action, Turntable

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Troubleshooting and information code Problem A beeping sound occurs during cooking. The microwave oven is not level. There are sparks during cooking. When power is connected, the microwave oven immediately starts to work. There is electricity coming from the microwave oven. 1. Water drips. 2. Steam emits through a door crack. 3. Water remains in the microwave oven. Cause If the Auto Cook function is being used, this beeping sound means it's time to turn over the food during thawing. The microwave oven is installed on an uneven surface. Metal containers are used during the microwave oven/ thawing functions. The door is not properly closed. The power or power socket is not properly grounded. There may be water or steam in some cases depending on the food. This is not an microwave oven malfunction. Action After turning over the food, press the START/+30s button again to restart operation. Make sure the microwave oven is installed on flat, stable surface. Do not use metal containers. Close the door and check again. Make sure the power and power socket are properly grounded. Let the microwave oven cool and then wipe with a dry dish towel. Problem The brightness inside the microwave oven varies. Cooking is finished, but the cooling fan is still running. Turntable While turning, the turntable comes out of place or stops turning. The turntable drags while turning. The turntable rattles while turning and is noisy. Cause Brightness changes depending on power output changes according to function. To ventilate the microwave oven, the cooling fan continues to run for about 3 minutes after cooking is complete. There is no roller ring, or the roller ring is not properly in place. The roller ring is not properly in place, there is too much food, or the container is too large and touches the inside of the microwave. Food residue is stuck to the bottom of the microwave oven. Action Power output changes during cooking are not malfunctions. This is not an microwave oven malfunction. This is not an microwave oven malfunction. Install the roller ring and then try again. Adjust the amount of food and do not use containers that are too large. Remove any food residue stuck to the bottom of the microwave oven. Troubleshooting and information code 42 English MG11T5018CC_AA_EN.indd 42 2/4/2020 10:44:30 AM

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42 English
Troubleshooting and information code
Troubleshooting and information code
Problem
Cause
Action
The brightness
inside the
microwave oven
varies.
Brightness changes
depending on power output
changes according to
function.
Power output changes during
cooking are not malfunctions.
This is not an microwave
oven malfunction.
Cooking is
finished, but the
cooling fan is still
running.
To ventilate the microwave
oven, the cooling fan
continues to run for about
3 minutes after cooking is
complete.
This is not an microwave
oven malfunction.
Turntable
While turning,
the turntable
comes out of
place or stops
turning.
There is no roller ring, or the
roller ring is not properly in
place.
Install the roller ring and
then try again.
The turntable
drags while
turning.
The roller ring is not
properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
Adjust the amount of food
and do not use containers
that are too large.
The turntable
rattles while
turning and is
noisy.
Food residue is stuck to the
bottom of the microwave
oven.
Remove any food residue
stuck to the bottom of the
microwave oven.
Problem
Cause
Action
A beeping sound
occurs during
cooking.
If the Auto Cook function
is being used, this beeping
sound means it's time to
turn over the food during
thawing.
After turning over the food,
press the
START/+30s
button
again to restart operation.
The microwave
oven is not level.
The microwave oven is
installed on an uneven
surface.
Make sure the microwave
oven is installed on flat,
stable surface.
There are sparks
during cooking.
Metal containers are used
during the microwave oven/
thawing functions.
Do not use metal containers.
When power is
connected, the
microwave oven
immediately
starts to work.
The door is not properly
closed.
Close the door and check
again.
There is
electricity
coming from the
microwave oven.
The power or power socket
is not properly grounded.
Make sure the power and
power socket are properly
grounded.
1.
Water drips.
2.
Steam emits
through a
door crack.
3.
Water
remains
in the
microwave
oven.
There may be water or
steam in some cases
depending on the food. This
is not an microwave oven
malfunction.
Let the microwave oven cool
and then wipe with a dry
dish towel.
MG11T5018CC_AA_EN.indd
42
2/4/2020
10:44:30 AM