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Samsung ML-5000 User Guide - Page 248

Loose toner, Character voids, Horizontal stripes

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Printing quality problems 6. Troubleshooting 122 Condition Loose toner Suggested Solutions • Clean the inside of the machine. • Check the paper type and quality. • Remove the imaging unit and then, install a new one. If the problem persists, the machine may require repair. Contact a service representative. Character voids A Horizontal stripes Character voids are white areas within parts of characters that should be solid black: • If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. • You may be printing on the wrong surface of the paper. Remove the paper and turn it around. • The paper may not meet paper specifications. If horizontally aligned black streaks or smears appear: • The imaging unit may be installed improperly. Remove the imaging unit and reinsert it. • The imaging unit may be defective. Remove the imaging unit and install a new one. If the problem persists, the machine may require repairing. Contact a service representative.

Section	Page
User’s Guide_Basic	1
Contents	2
1. Introduction	2
5 Key benefits	2
7 Features by models	2
8 Useful to know	2
9 About this user’s guide	2
10 Safety information	2
16 Machine overview	2
19 Control panel overview	2
21 Turning on the machine	2
22 Installing the driver locally	2
23 Reinstalling the driver	2
2. Menu overview and basic setup	2
25 Menu overview	2
31 Printing a demo page	2
32 Changing the display language	2
33 Media and tray	2
44 Basic printing	2
50 Using USB memory device	2
3. Maintenance	2
54 Ordering supplies and accessories	2
55 Available supplies	2
56 Available accessories	2
58 Available maintenance parts	2
59 Redistributing toner	2
61 Replacing the toner cartridge	2
63 Replacing the imaging unit	2
65 Upgrading a memory module	2
66 Installing a mass storage device	2
67 Replacing the stapler cartridge	2
68 Monitoring the supplies life	2
69 Setting the toner low alert	2
70 Cleaning the machine	2
4. Troubleshooting	2
74 Tips for avoiding paper jams	2
75 Clearing paper jams	2
91 Understanding the status LED	2
93 Understanding display messages	2
5. Appendix	3
106 Specifications	3
116	3
117 Regulatory information	3
125 Copyright	3
1. Introduction	4
Key benefits	5
Features by models	7
Useful to know	8
About this user’s guide	9
Conventions	9
General icons	9
Safety information	10
Important safety symbols	10
Operating environment	10
Operating method	11
Installation / Moving	12
Maintenance / Checking	13
Supply usage	14
Machine overview	16
Accessories	16
Front view	17
Rear view	18
Control panel overview	19
Type A	19
Type B	20
Turning on the machine	21
Installing the driver locally	22
Windows	22
Reinstalling the driver	23
Windows	23
2. Menu overview and basic setup	24
Menu overview	25
ML-451x Series/ ML-501x Series	25
ML-5015 Series/ ML-5017 Series	27
Printing a demo page	31
ML-451x Series/ ML-501x Series	31
ML-5015 Series/ ML-5017 Series	31
Changing the display language	32
ML-451x Series/ ML-501x Series	32
ML-5015 Series/ ML-5017 Series	32
Media and tray	33
Tray overview	33
Loading paper in the tray/ optional tray	34
Loading in multi-purpose tray	36
Printing on special media	38
Setting the paper size and type	42
Basic printing	44
Printing	44
Canceling a print job	45
Opening printing preferences	46
Using help	47
Eco printing	47
Using USB memory device	50
About USB memory device	50
Printing from a USB memory device	51
Viewing the USB Memory Status	51
Backing up data	51
Managing USB memory	51
3. Maintenance	53
Ordering supplies and accessories	54
Available supplies	55
Available accessories	56
Available maintenance parts	58
Redistributing toner	59
Replacing the toner cartridge	61
Replacing the imaging unit	63
Upgrading a memory module	65
Installing a mass storage device	66
Replacing the stapler cartridge	67
Monitoring the supplies life	68
ML-451x Series/ ML-501x Series	68
ML-5015 Series/ ML-5017 Series	68
Setting the toner low alert	69
ML-451x Series/ ML-501x Series	69
ML-5015 Series/ ML-5017 Series	69
Cleaning the machine	70
Cleaning the outside	70
Cleaning the inside	70
Cleaning the pickup roller	72
4. Troubleshooting	73
Tips for avoiding paper jams	74
Clearing paper jams	75
In tray 1	75
In optional tray	76
In the multi-purpose tray	77
Inside the machine	78
In the exit area	81
In the duplex unit area	82
In the optional finisher (stacker & stapler)	85
In the optional multi-bin mailbox	88
Understanding the status LED	91
Understanding display messages	93
Checking display messages	93
5. Appendix	105
Specifications	106
General specifications	106
Print media specifications	108
System requirements	111
Network environment	114
Regulatory information	116
Laser safety statement	116
Taiwan only	116
Ozone safety	117
Power saver	117
Recycling	117
China only	117
Correct disposal of this product (Waste electrical & electronic equipment)	118
Correct disposal of batteries in this product	118
Radio frequency emissions	119
Taiwan only	120
Russia only	120
Germany only	120
Turkey only	120
Replacing the fitted plug (for UK only)	120
Declaration of conformity (European countries)	121
China only	123
Copyright	124
Index	125
A	125
accessories	125
ordering 56	125
arrows 19	125
B	125
backing up data 51	125
C	125
cleaning	125
inside 70	125
outside 70	125
pickup roller 72	125
cleaning a machine 70	125
control panel 19	125
touch screen 30	125
convention 9	125
D	125
default settings	125
tray setting 42	125
E	125
eco button 19	125
eco printing 47	125
error message 93	125
F	125
favorites settings, for printing 47	125
features 5	125
print media feature 108	125
front view 17	125
G	125
general icons 9	125
I	125
imaging unit	125
replacing the imaging unit 63	125
installing	125
mass storage device 66	125
stapler cartridge 67	125
J	125
jam	125
clearing paper 75	125
tips for avoiding paper jams 74	125
L	125
loading	125
paper in multi-purpose tray 36	125
paper in the tray1 34	125
special media 38	125
local	125
driver installation 22	125
driver reinstalling 23	125
M	125
Macintosh	125
system requirements 112	125
maintenance parts 58	125
Managing 51	125
managing USB memory 51	125
memory	125
memory upgrading 65	125
menu overview 25	125
multi-purpose tray	125
loading 36	125
tips on using 36	125
using special media 38	125
N	125
network	125
installing environment 114	125
numeric keypad 19	125
O	126
optional tray 56	126
loading paper 34	126
ordering 56	126
P	126
Parallel	126
ordering 56	126
power button 19	126
print media	126
card stock 41	126
envelope 38	126
labels 40	126
output support 108	126
preprinted paper 42	126
setting the paper size 42	126
setting the paper type 42	126
special media 38	126
transparency 39	126
Printing 44	126
printing	126
printing a document	126
Windows 44	126
R	126
rear view 18	126
regulatiory information 117	126
S	126
safety	126
information 10	126
symbols 10	126
specifications 106	126
print media 108	126
supplies	126
available supplies 55	126
monitoring the supplies life 68	126
ordering 55	126
replacing imaging unit 63	126
replacing toner cartridge 61	126
T	126
toner cartridge	126
redistributing toner 59	126
replacing the cartridge 61	126
tray	126
adjusting the width and length 33	126
changing the tray size 33	126
loading paper in multi-purpose tray 36	126
ordering an optional tray 56	126
setting the paper size and type 42	126
U	126
understanding the status LED 91	126
Unix	126
system requirements 113, 114	126
USB memory	126
how to back up 51	126
how to manage 51	126
USB memory device	126
printing 51	126
using help 47	126
W	126
Windows	126
driver installation for USB cable connected 22, 23	126
system requirements 111	126
User’s Guide_Advanced	127
Contents	128
1. Software installation	128
5 Installation for Macintosh	128
7 Reinstallation for Macintosh	128
8 Installation for Linux	128
10 Reinstallation for Linux	128
2. Using a network-connected machine	128
12 Useful network programs	128
13 Wired network setup	128
17 Installing driver over the network	128
29 IPv6 configuration	128
32 Wireless network setup	128
3. Useful setting menus	128
59 Information	128
60 Layout	128
61 Paper	128
62 Graphic	128
63 System setup	128
66 Emulation	128
67 Network	128
68 Admin setup	128
69 Eco	128
70 Job Status	128
4. Special features	128
72 Altitude adjustment	128
73 Changing the font setting	128
74 Changing the default print settings	128
75 Setting your machine as a default machine	128
76 Using advanced print features	128
84 Using Direct Printing Utility (Windows only)	128
86 Using memory/mass storage device features	128
87 Macintosh printing	128
89 Linux printing	128
92 Unix printing	128
5. Maintenance	128
95 Storing the toner cartridge (or imaging unit)	128
97 Tips for moving & storing your machine	128
98 Useful management tools	128
6. Troubleshooting	129
110 Paper feeding problems	129
111 Power and cable connecting problems	129
112 Printing problems	129
116 Printing quality problems	129
124 Operating system problems	129
Contact SAMSUNG worldwide	129
Glossary	129
1. Software installation	130
Installation for Macintosh	131
Reinstallation for Macintosh	133
Installation for Linux	134
Installing the Unified Linux Driver	134
Installing the Smart Panel	134
Installing the Printer Settings Utility	135
Reinstallation for Linux	136
2. Using a network-connected machine	137
Useful network programs	138
SyncThru™ Web Service	138
SyncThru™ Web Admin Service	138
SetIP	138
Wired network setup	139
Printing a network configuration report	139
Setting IP address	139
Installing driver over the network	143
Windows	143
Macintosh	149
Linux	150
UNIX	152
IPv6 configuration	155
Activating IPv6	155
Using IPv6	155
Setting IPv6 addresses	156
Using SyncThru™ Web Service	157
Wireless network setup	158
Getting started	158
Choosing the installation type	158
Using the WPS	159
Using the WLAN	163
Setup using Windows	164
Setup using Macintosh	171
Using a network cable	177
Turning the Wi-Fi network on/off	180
Troubleshooting	180
3. Useful setting menus	184
Information	185
Layout	186
Paper	187
Graphic	188
System setup	189
Emulation	192
Network	193
Admin setup	194
Eco	195
Job Status	196
4. Special features	197
Altitude adjustment	198
Changing the font setting	199
Changing the default print settings	200
Setting your machine as a default machine	201
Using advanced print features	202
Printing to a file (PRN)	202
Understanding special printer features	203
Using Direct Printing Utility (Windows only)	210
What is Direct Printing Utility?	210
Printing	210
Using the right-click menu	211
Using memory/mass storage device features	212
From the printer driver	212
From the control panel	212
Macintosh printing	213
Printing a document	213
Changing printer settings	213
Printing multiple pages on one sheet	213
Printing on both sides of the paper	214
Using help	214
Linux printing	215
Printing from applications	215
Printing files	216
Configuring Printer Properties	216
Unix printing	218
Proceeding the print job	218
Changing the machine settings	218
5. Maintenance	220
Storing the toner cartridge (or imaging unit)	221
Handling instructions	221
Toner cartridge (or imaging unit) usage	221
Estimated cartridge life	222
Tips for moving & storing your machine	223
Useful management tools	224
Samsung AnyWeb Print	224
Using SyncThru™ Web Service	224
Using Samsung Easy Printer Manager (Windows only)	227
Using Samsung Printer Status (Windows only)	229
Using Smart Panel (Macintosh and Linux only)	230
Using the Linux Unified Driver Configurator	232
6. Troubleshooting	235
Paper feeding problems	236
Power and cable connecting problems	237
Printing problems	238
Printing quality problems	242
Operating system problems	250
Common Windows problems	250
Common Macintosh problems	251
Common Linux problems	252
Common PostScript problems	253
Contact SAMSUNG worldwide	254
Glossary	258
Index	271
C	271
Changing 73	271
D	271
direct printing utility 84	271
driver installation	271
Unix 26	271
F	271
features	271
machine features 58	271
font setting 73	271
G	271
general settings 63	271
glossary 132	271
I	271
information	271
machine status 59	271
L	271
layout 60	271
Linux	271
common Linux problems 126	271
driver installation for network connected 24	271
driver installation for USB cable connected 8	271
driver reinstallation for USB cable connected 10	271
printer properties 90	271
printing 89	271
unifled driver configurator 106	271
using SetIP 15	271
M	271
machine information 59	271
Macintosh	271
common Macintosh problems 125	271
driver installation for network connected 23	271
driver installation for USB cable connected 5	271
driver reinstallation for USB cable connected 7	271
printing 87	271
using SetIP 15	271
macintosh	271
using help 88	271
menu map 59	271
N	271
network	271
driver installation	271
Linux 24	271
Macintosh 23	271
UNIX 26	271
Windows 17	271
general setup 67	271
introducing network programs 12	271
IPv6 configuration 29	271
SetIP program 13, 15, 52	271
N-up printing	271
Macintosh 87	271
O	271
overlay printing	271
create 81	271
delete 82	271
print 82	271
P	271
paper 61	271
placing a machine	271
adjusting the altitude 72	271
PostScript driver	271
troubleshooting 127	272
print resolution set	272
Linux 89	272
printer preferences	272
Linux 90	272
Printer Status	272
general information 103, 104	272

Match case Limit results 1 per page

Printing quality problems

122

6. Troubleshooting

Loose toner

•

Clean the inside of the machine.

•

Check the paper type and quality.

•

Remove the imaging unit and then, install a new one.

If the problem persists, the machine may require repair. Contact a service representative.

Character voids

Character voids are white areas within parts of characters that should be solid black:

•

If you are using transparencies, try another type of transparency. Because of the composition of transparencies,

some character voids are normal.

•

You may be printing on the wrong surface of the paper. Remove the paper and turn it around.

•

The paper may not meet paper specifications.

Horizontal stripes

If horizontally aligned black streaks or smears appear:

•

The imaging unit may be installed improperly. Remove the imaging unit and reinsert it.

•

The imaging unit may be defective. Remove the imaging unit and install a new one.

If the problem persists, the machine may require repairing. Contact a service representative.

Condition