Samsung MS14K6000AS/AA User Manual - Page 57

during cooking.

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Problem The thaw function does not work. The interior light is dim or does not turn on. A beeping sound occurs during cooking. The oven is not level. There are sparks during cooking. When power is connected, the oven immediately starts to work. There is electricity coming from the oven. There is water dripping. Cause The oven may not work, too much food is being cooked, or improper cookware is being used. The door has been left open for a long time. The interior light is covered by foreign matter. If the Auto Cook function is being used, this beeping sound means it's time to turn over the food during thawing. The oven is installed on an uneven surface. Metal containers are used during the oven/thawing functions. The door is not properly closed. Action To test the oven, put one cup of water in a microwave-safe container, put the container in the oven, and then run the microwave for 1-2 minutes to check whether the water is heated. If the water is heated, reduce the amount of food and start the function again. Use a cooking container with a flat bottom. The interior light may automatically turn off when the Eco function operates. Close and reopen the door or press the "Cancel" button. Clean the inside of the oven and check again. After turning over the food, press the Start button again to restart operation. Make sure the oven is installed on flat, stable surface. Do not use metal containers. Close the door and check again. The power or power socket is not properly grounded. Make sure the power and power socket are properly grounded. Water or steam may be generated by the cooking or defrosting process, depending on the food. This is not an oven malfunction. Let the oven cool and then wipe with a dry dish towel. English 57 Troubleshooting MS14K6000AS_AA_DE68-04345Q-00_EN.indd 57 6/1/2016 3:53:05 PM

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English 57
Troubleshooting
Problem
Cause
Action
The thaw function
does not work.
The oven may not work, too
much food is being cooked, or
improper cookware is being
used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food and
start the function again. Use a
cooking container with a flat
bottom.
The interior light is
dim or does not turn
on.
The door has been left open for
a long time.
The interior light may
automatically turn off when the
Eco function operates. Close and
reopen the door or press the
“
Cancel
” button.
The interior light is covered by
foreign matter.
Clean the inside of the oven and
check again.
A beeping sound
occurs during
cooking.
If the Auto Cook function is
being used, this beeping sound
means it's time to turn over the
food during thawing.
After turning over the food,
press the
Start
button again to
restart operation.
The oven is not level.
The oven is installed on an
uneven surface.
Make sure the oven is installed
on flat, stable surface.
There are sparks
during cooking.
Metal containers are used during
the oven/thawing functions.
Do not use metal containers.
When power is
connected, the oven
immediately starts to
work.
The door is not properly closed.
Close the door and check again.
There is electricity
coming from the
oven.
The power or power socket is
not properly grounded.
Make sure the power and power
socket are properly grounded.
There is water
dripping.
Water or steam may be
generated by the cooking or
defrosting process, depending
on the food. This is not an oven
malfunction.
Let the oven cool and then wipe
with a dry dish towel.
MS14K6000AS_AA_DE68-04345Q-00_EN.indd
57
6/1/2016
3:53:05 PM