Samsung NV51T5511DS/AA User Manual - Page 35

Troubleshooting, English 35, Problem, Possible cause, Solution

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Troubleshooting Troubleshooting Samsung works hard to ensure that you don't have problems with your new electric oven. If you run into unexpected trouble, look first for a solution in the tables below. If you're still having trouble after trying the suggested solution, call Samsung at 1-800-SAMSUNG (726-7864). CONTROL DISPLAY Problem The display goes blank. The buttons cannot be pressed properly. Possible cause A fuse in your home may be blown or the circuit breaker tripped. • There is foreign matter caught between the buttons • Touch model: There is moisture on the exterior • The lock function is set Solution Replace the fuse or reset the circuit breaker. • Remove the foreign matter and try again. • Remove the moisture and try again. • Check whether the lock function is set. OVEN Problem The oven will not turn on. The oven light will not turn on. Possible cause Solution The oven is not completely plugged into the electrical outlet. Make sure the electrical plug is inserted into a live, properly grounded outlet. A fuse in your home may be blown or a circuit breaker may have tripped. Replace the fuse or reset the circuit breaker. The oven controls have been See the chapter on operating set improperly. the oven starting on page 16. The oven is too hot. Allow the oven to cool. Incomplete service wiring. Call for service. Power outage. Check to see if the house lights will turn on. If necessary, call your local electric company for service. The light is loose or defective. • • Tighten or replace the lamp. Call for service if the door light does not turn on. The switch operating the light Call for service. is broken. Troubleshooting NV51R5511D_AA_DG68-01126A-02_EN.indd 35 English 35 11/5/2019 10:31:10 AM

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English 35
Troubleshooting
OVEN
Problem
Possible cause
Solution
The oven will
not turn on.
The oven is not completely
plugged into the electrical
outlet.
Make sure the electrical
plug is inserted into a live,
properly grounded outlet.
A fuse in your home may be
blown or a circuit breaker
may have tripped.
Replace the fuse or reset the
circuit breaker.
The oven controls have been
set improperly.
See the chapter on operating
the oven starting on page
16
.
The oven is too hot.
Allow the oven to cool.
Incomplete service wiring.
Call for service.
Power outage.
Check to see if the house
lights will turn on. If
necessary, call your local
electric company for service.
The oven light
will not turn
on.
The light is loose or defective.
•
Tighten or replace the
lamp.
•
Call for service if the
door light does not turn
on.
The switch operating the light
is broken.
Call for service.
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new
electric oven. If you run into unexpected trouble, look first for a solution in the
tables below. If you’re still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (726-7864).
CONTROL DISPLAY
Problem
Possible cause
Solution
The display
goes blank.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the
circuit breaker.
The buttons
cannot be
pressed
properly.
•
There is foreign matter
caught between the
buttons
•
Touch model: There is
moisture on the exterior
•
The lock function is set
•
Remove the foreign
matter and try again.
•
Remove the moisture and
try again.
•
Check whether the lock
function is set.
NV51R5511D_AA_DG68-01126A-02_EN.indd
35
11/5/2019
10:31:10 AM