Samsung SCX 4828FN User Manual (ENGLISH) - Page 74
Copying problems, Printer Settings Utility - scanner driver
UPC - 635753612172
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CONDITION Loose toner SUGGESTED SOLUTIONS • Clean the inside of the machine. See page 58. • Check the paper type and quality. See page 31. • Remove the toner cartridge and install a new one. See page 61. • If the problem persists, the machine may require repair. Contact a service representative. Character Voids A Character voids are white areas within parts of characters that should be solid black: • If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. • You may be printing on the wrong surface of the paper. Remove the paper and turn it around. • The paper may not meet paper specifications. See page 31. Horizontal stripes AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc If horizontally aligned black streaks or smears appear: • The toner cartridge may be installed improperly. Remove the cartridge and reinsert it. • The toner cartridge may be defective. Remove the toner cartridge and install a new one. See page 61. • If the problem persists, the machine may require repair. Contact a service representative. Curl If the printed paper is curled or paper does not feed into the machine: • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. • Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thin Paper. Refer to the Software section for details. • Use the Paper Stacking function. See page 36. An unknown image repetitively appears on a next few sheets or loose toner, light print, or contamination occurs. Your printer is probably being used at an altitude of 1,000 m (3,281 ft) or above. The high altitude may affect the print quality such as loose toner or light imaging. You can set this option through Printer Settings Utility or Printer tab in printer driver's properties. See page 26. Copying problems CONDITION Copies are too light or too dark. SUGGESTED SOLUTIONS Use Darkness to darken or lighten the background of the copies. 74 _Troubleshooting CONDITION SUGGESTED SOLUTIONS Smears, lines, marks, or spots appears on copies. • If defects are on the original, use Darkness to lighten the background of your copies. • If no defects are on the original, clean the scan unit. See page 59. Copy image is skewed. • Ensure that the original is face down on the scanner glass or face up in the ADF. • Check that the copy paper is loaded correctly. Blank copies print out. Ensure that the original is face down on the scanner glass or face up in the ADF. Image rubs off the copy easily. • Replace the paper in the tray with paper from a new package. • In high humidity areas, do not leave paper in the machine for extended periods of time. Frequent copy paper • Fan the stack of paper, then turn it over in jams occur. the tray. Replace the paper in the tray with a fresh supply. Check/adjust the paper guides, if necessary. • Ensure that the paper is the proper paper weight. 80 g/m2 (20 lb bond) paper is recommended. • Check for copy paper or pieces of copy paper remaining in the machine after a paper jam has been cleared. Toner cartridge • produces fewer copies than expected before running out of toner. • • Your originals may contain pictures, solids, or heavy lines. For example, your originals may be forms, newsletters, books, or other documents that use more toner. The machine may be turned on and off frequently. The scanner lid may be left open while copies are being made.