Samsung SCX 4828FN User Manual (ENGLISH) - Page 75
Scanning problems, Fax problems, CONDITION, SUGGESTED SOLUTIONS - document jam
UPC - 635753612172
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Scanning problems CONDITION SUGGESTED SOLUTIONS The scanner does not work. • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the ADF. • There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate. • Check that the USB cable is connected properly. • Make sure that the USB cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable. • Check that the scanner is configured correctly. Check scan setting in the SmarThru Configuration or the application you want to use to make certain that the scanner job is being sent to the correct port. The unit scans very slowly. • Check if the machine is printing received data. If so, scan the document after the received data has been printed. • Graphics are scanned more slowly than text. • Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how to set BIOS, refer to your computer user's guide. Message appears on • There may be a copying or printing job in your computer progress. When that job is complete, try your screen: job again. • "Device can't be • The Selected port is currently being used. set to the H/W Restart your computer and try again. mode you want." • The printer cable may be improperly • "Port is being used connected or the power may be off. by another • The scanner driver is not installed or the program." operating environment is not set up properly. • "Port is Disabled. • Ensure that the machine is properly • "Scanner is busy connected and the power is on, Then restart receiving or your computer. printing data. • The USB cable may be improperly connected When the current or the power may be off. job is completed, try again." • "Invalid handle." • "Scanning has failed." Fax problems CONDITION SUGGESTED SOLUTIONS The machine is not working, there is no display and the buttons are not working. • Unplug the power cord and plug it in again. • Ensure that there is power to the electrical outlet. No dial tone sounds. • Check that the phone line is connected properly. • Check that the phone socket in the wall is working by plugging in another phone. The numbers stored in memory do not dial correctly. Make sure that the numbers are stored in memory correctly. Print a Phone Book list, referring to page 53. The original does not • Make sure that the paper is not wrinkled and feed into the you are putting it in correctly. Check that the machine. original is the right size, not too thick or thin • Make sure that the ADF is firmly closed. • The ADF rubber pad may need to be replaced. See page 62. Faxes are not received automatically. • The receiving mode should be set to Fax. • Make sure that there is paper in the tray. • Check to see if the display shows any error message. If it does, clear the problem. The machine does not send. • Make sure that the original is loaded in the ADF or on the scanner glass. • Sending should show up on the display. • Check the fax machine you are sending to, to see if it can receive your fax. The incoming fax has • blank spaces or is of poor-quality. • • • The fax machine sending you the fax may be faulty. A noisy phone line can cause line errors. Check your machine by making a copy. The toner cartridge may be empty. Replace the toner cartridge, referring to page 61. Some of the words on an incoming fax are stretched. The fax machine sending you the fax had a temporary document jam. There are lines on the originals you send. Check your scan unit for marks and clean it. See page 59. The machine dials a number, but a connection with the other fax machine fails. The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/ him to sort out the problem. Faxes do not store in memory. There may not be enough memory space to store the fax. If the display shows the Memory Full message, delete from memory any faxes you no longer need and then try again to store the fax. Troubleshooting_ 75