Sony CMT-X3CD Operating Instructions - Page 23
Troubleshooting
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Troubleshooting Troubleshooting If a problem occurs while operating the system, follow the steps described below before consulting your nearest Sony dealer. If an error message appears, be sure to make a note of the contents for reference. 1 Check to see if the problem is listed in this "Troubleshooting" section. 2 Check the following customer support websites. http://esupport.sony.com/CA/ You will find the latest support information and a FAQ at these websites. 3 If, after steps 1 and 2, you still cannot solve the problem, consult your nearest Sony dealer. If the problem persists after doing all of the above, consult your nearest Sony dealer. When bringing the product in for repairs, be sure to bring in the entire system (main unit and remote). This product is a system product, and the entire system is needed to determine the section requiring repair. If "PROTECT" appears on the display window Immediately unplug the power cord, and check the following items after "PROTECT" disappears. Make sure that the + and - speaker cords are not short circuited. Make sure that nothing is blocking the ventilation holes of the system. After you have checked these above items and found no problems, reconnect the power cord, and turn on the system. If the issue persists, contact your nearest Sony dealer. General The system does not turn on. Make sure you have connected the power cord to a wall outlet correctly. The system has entered Standby mode unexpectedly. This is not a malfunction. The system enters Standby mode automatically in about 15 minutes when there is no operation or audio signal output. See "Setting the Automatic Standby function" (page 19). The clock setting or the Play Timer operation has been canceled unexpectedly. If about a minute elapses with no operation, the clock setting or Play Timer setting is canceled automatically. Perform the operation again from the beginning. There is no sound. Turn up the volume on the unit. Make sure an external component is connected correctly to the AUDIO IN jack and set the function to AUDIO IN. The specified station may have temporarily stopped broadcast. Severe hum or noise occurs. Move the system away from sources of noise. Connect the system to a different wall outlet. Use of an AC power tap with a noise filter (not supplied) is recommended. The remote does not function. Remove any obstacles between the remote and the remote sensor on the unit, and position the unit away from fluorescent lights. Point the remote at the remote sensor on the unit. Move the remote closer to the system. Replace the new batteries. Troubleshooting 23GB