Sony PCG-GRX550 VAIO User Guide - Page 137
The pointer does not move while using the Touchpad or Mouse.
UPC - 027242604711
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Troubleshooting the Mouse and Touchpad The pointer does not move while using the Touchpad or Mouse. ❑ The computer should be restarted. Follow these steps: 1 Press the Windows key. 2 Press the "U" key to select Turn Off Computer / Shut Down, and then wait at least four seconds. 3 Press the "R" key to restart your computer. ❑ If you cannot turn off your notebook as described in the step above, press the Ctrl+Alt+Delete keys simultaneously, and then select Turn Off Computer / Shut Down on the Windows® dialog box. Wait at least four seconds, and then restart the computer. ❑ If you cannot restart your notebook as described in the step above, press and hold the power button for more than four seconds to turn off the notebook. ❑ If the pointer does not move while playing a disc, press the Ctrl+Alt+Delete keys simultaneously to stop playback and restart the notebook. ❑ If you are still experiencing problems, check that another mouse was not installed. ❑ You may need to use your supplied Driver Recovery CD to reinstall the touchpad or mouse drivers. See "To use the Driver Recovery CD(s)" for more information. 137