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Sony PCG-GRX550 VAIO User Guide - Page 141

Troubleshooting Software, My software program stops responding or crashes.

UPC - 027242604711

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Troubleshooting Software Troubleshooting Software My software program stops responding or crashes. Contact the software publisher or designated provider for technical support. Refer to "Application, Driver, and System Recovery CDs" for more information. When I click an application icon, the message "You must insert the application CD into your optical drive" appears and the software does not start. ❑ Some titles require specific files that are located on the application CD. Insert the disc and try starting the program again. ❑ Make sure you place the CD in the tray with the label side facing up. What software do I use for CD-R/CD-RW software functions? ❑ Sony recommends using the preinstalled SonicStage software's Record function to create any CDs on your VAIO® computer, if the specific model you purchased is preconfigured with all necessary components for CD-R and CD-RW capability. Downloading the optional RealJukebox CD-burning component to create any CDs on your computer may interfere with normal system operations. Why is my computer operating improperly after downloading the CD-burning feature of RealJukebox® software? Sony does not guarantee the performance of the "Create CD" feature that is provided by the software, RealJukebox2 Basic for Sony. Some CD-ROM drives or drivers may experience problems when using this feature. For more information about this issue, visit the RealNetworks Service and Support Web site at http://service.real.com. I cannot use the DVgate™ software. ❑ If your notebook is using the Ultimate Battery Life profile for its power saving mode, you cannot use DVgate or Smart Connect software. Please select another profile. Preferably, connect your notebook to AC power when using these features. 141

Section	Page
Welcome	9
Using Your VAIO Notebook	11
Using the Keyboard	12
Combinations and functions with the Windows key	14
Indicators	15
Indicator lights	16
Combinations and functions with the Fn key	17
Using the Touchpad	19
VAIO Action Setup	21
Using the Center Jog Dial Control	22
Using the center Jog Dial control	22
Launcher mode	23
Guide mode	24
Center Jog Dial back button	24
Using the center Jog Dial control with Sony software	25
Using the center Jog Dial control with other software	25
Using the Optical Disc Drive	26
To insert a disc	26
To eject a disc	27
To play a DVD	28
To play an audio CD	29
Notes on CD and DVD discs	30
To write data to a CD-RW or CD-R disc	30
Using PC Cards	32
To insert a PC Card	32
To remove a PC Card	33
Using Memory Stick Media	35
Types of Memory Stick media	35
Write-protecting Memory Stick media	37
Formatting Memory Stick media	37
Notes on using Memory Stick media	38
Using a Second Battery Pack	40
To insert a second battery pack	40
To charge the second battery pack	41
To remove the second battery pack	42
Using the Weight Saver	43
To attach the weight saver	43
To remove the weight saver	44
Using Power Saving Modes	45
Normal mode	45
Standby mode	45
Hibernate mode	45
Notes on power saving modes	46
Connecting a Phone Line	47
Connecting to a Local Area Network	48
Setting up your Ethernet connection	48
Connecting to a Wireless LAN	50
The Wireless LAN Access Point	50
Communicating with an Access Point (infrastructure)	51
Checking your connection status	52
Confirming access point information	53
Communicating without an Access Point (peer-to-peer)	53
Turning Off Wireless LAN	54
Notes on using Wireless LAN	54
Connecting Peripheral Devices	57
Connecting an External Floppy Disk Drive	58
To connect an external floppy disk drive	58
To insert a floppy disk into the external floppy disk drive	59
To remove a floppy disk from the external floppy disk drive	59
To disconnect an external floppy disk drive when the notebook is on	60
To carry an external floppy disk drive	60
Notes on handling floppy disks	60
Connecting a Port Replicator	61
To attach the notebook to the port replicator	61
To remove your notebook from the port replicator	63
Connecting a PS/2 External Mouse or Keyboard	65
To connect an external mouse or keyboard	65
Connecting an Audio Device	67
To connect a CD player, active speaker, or an amplifier	67
Connecting an Audio-Video Device	69
To change the display	72
Connecting a Parallel Port Printer	73
To connect a printer to the notebook	73
Connecting a USB Printer	74
To connect a USB printer to the notebook	74
Connecting an External Display	75
To connect a computer display to the notebook	75
To connect a multimedia computer display to the notebook	76
To connect a projector to the notebook	77
To change the display when connecting an external computer display or projector	78
Connecting a Universal Serial Bus Device	80
To connect a USB device to the notebook	80
Connecting an i.LINK Device	81
To connect a digital video camera recorder	81
Notes on connecting an i.LINK device	82
Connecting with another VAIO computer	83
Connecting External Speakers	84
To connect external speakers	84
Connecting an External Microphone	85
To connect an external microphone	85
Expanding Your Notebook Capabilities	86
Personal Digital Assistant	86
Wireless LAN Access Point	86
Wireless LAN PC Card	87
Customizing Your VAIO Notebook	89
Displaying the Sony Notebook Setup Screen	90
To display the Sony Notebook Setup screen:	90
Sony Notebook Setup tabs	91
Controlling Power Management	92
Viewing the Power Management status icons	92
Power Management profiles	93
Power Management commands	96
Conserving battery power	96
Displaying Battery Information	97
Battery icon descriptions	98
Displaying detailed battery information	99
Selecting the Display Mode	100
Changing the window design of Sony software	102
Display Properties Notes	103
Adding Memory	105
Precautions and Procedures	106
Typical expansion memory configuration	107
Models with 256 MB Memory	107
Removing a memory module	108
Installing a memory module	110
Viewing the amount of memory	111
About the Software on Your Notebook	113
Software Overview	114
Application, Driver, and System Recovery CDs	121
Using Your Recovery CDs	122
To use the Application Recovery CD(s)	122
To use the Driver Recovery CD(s)	123
To use the System Recovery CD(s)	125
To recover Microsoft Word	127
Troubleshooting	129
Troubleshooting Your Notebook	130
My notebook does not start.	130
My notebook starts but a BIOS error appears.	130
My notebook starts, but the message “Operating system not found” appears and Windows does not start.	131
My notebook stops responding or does not shut down.	132
The power management setting is not responding.	132
The sound of my notebook’s fan is too loud.	133
Why does the System Properties dialog box display a slower CPU speed than advertised?	133
Troubleshooting the LCD Screen	134
My LCD screen is blank.	134
My LCD screen continues to show the previous screen.	134
The image on my connected external display is not centered or sized properly.	134
I want to change the video resolution of my display.	134
I cannot switch the LCD display to TV, and vice versa.	134
I changed the display screen settings to 1600 x 1200 pixels, but now the fonts are too small. How...	135
Troubleshooting the Mouse and Touchpad	136
My mouse does not work.	136
My touchpad does not work properly.	136
The pointer does not move while using the Touchpad or Mouse.	137
Troubleshooting Drives, PC Cards, and Peripheral Devices	138
I cannot establish a connection between two VAIO® computers when using an i.LINK cable.	138
My floppy disk drive (optional) cannot write to a floppy disk.	138
My optical disc drive is not playing my CD or DVD properly.	138
My optical drive tray does not open.	139
I cannot use Digital Video (DV) devices. The message “DV equipment seems to be disconnected or tu...	139
My PC Card is not working.	140
Troubleshooting Software	141
My software program stops responding or crashes.	141
When I click an application icon, the message “You must insert the application CD into your optic...	141
What software do I use for CD-R/CD-RW software functions?	141
Why is my computer operating improperly after downloading the CD-burning feature of RealJukebox® ...	141
I cannot use the DVgate™ software.	141
Troubleshooting the Modem	142
My modem does not work.	142
My modem connection is slow.	142
Troubleshooting Audio	143
My speakers make no sound.	143
My microphone does not work.	144
Troubleshooting the Printer	145
I cannot print.	145
Troubleshooting Wireless LAN	146
The computer cannot connect to a Wireless LAN Access Point.	146
I cannot access the Internet.	146
The data transfer speed is slow.	147
The communication speed is interrupted or slowed down when MPEG2 data is transferred.	147
Data transfers are interrupted.	147
Getting Help	149
Support Options	150
Software Support Information	152