TEAC IF-FW/DMmkII IF-FW:DMmkII Owner's Manual - Page 37

Contacting TASCAM Customer Support

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Remove unrelated software and drivers The presence of drivers for other FireWire devices and other audio devices, even though they are not actively connected, may be a cause of system trouble. Consider stripping down your computer to be solely music-oriented. A Computer that has seen many generations of audio interface may need to have its OS cleanly reinstalled to work reliably. Optimize for speed to reduce audio problems TASCAM recommends optimizing your OS installation for best possible audio application performance. Websites such as www.musicXP.net have useful information. Contacting TASCAM Customer Support Check on the www.tascam.com website for the Customer Support center nearest to you. Have the following information on hand when calling. • What Operating System and version are you running? • Did you successfully install the IF-FW/DM MKII into your mixer? • Did you successfully install the drivers? • Is the FireWire connection on your computer built in, i.e. part of the motherboard, or is it on an optional PCI or PCMCIA card? • Are there any other FireWire devices attached? • What DAW software are you using? 37

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37
Remove unrelated software and drivers
The presence of drivers for other FireWire devices and other audio
devices, even though they are not actively connected, may be a
cause of system trouble. Consider stripping down your computer to
be solely music-oriented.
A Computer that has seen many
generations of audio interface may need to have its OS cleanly
reinstalled to work reliably.
Optimize for speed to reduce audio problems
TASCAM recommends optimizing your OS installation for best
possible audio application performance. Websites such as
www.musicXP.net
have useful information.
Contacting TASCAM Customer Support
Check on the
www.tascam.com
website for the Customer Support
center nearest to you.
Have the following information on hand when calling.
•
What Operating System and version are you running?
•
Did you successfully install the IF-FW/DM
MK
II into your
mixer?
•
Did you successfully install the drivers?
•
Is the FireWire connection on your computer built in, i.e.
part of the motherboard, or is it on an optional PCI or
PCMCIA card?
•
Are there any other FireWire devices attached?
•
What DAW software are you using?