TP-Link TC-W7960 TC-W7960EU V1 User Guide - Page 88

Appendix B: Troubleshooting

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TC-W7960 300Mbps Wireless N DOCSIS 3.0 Cable Modem Router User Guide Appendix B: Troubleshooting T1. What can I do if I cannot access the Internet? 1) Make sure the coaxial cable, Ethernet cable and power adapter are plugged in correctly. 2) Contact your ISP to make sure the modem router is activated. 3) Contact our Technical Support if the problem persists. T2. What can I do if the login page does not appear? 1) If the computer is set to a static or fixed IP address, change the setting to obtain an IP address automatically. 2) Make sure http://tplinkmodem.net or http://192.168.1.1 is correctly entered in the web browser. 3) Use another web browser and try again. 4) Reboot your modem router and try again. 5) Disable then re-enable the network adapter being used. T3. How do I restore the modem router to its factory default settings? 1) With the modem router powered on, press and hold the Reset button on the rear panel of the modem router for approximately 8 seconds until all LEDs turn back on, then release the button. 2) Log in to the web management page of the modem router. Go to Advanced > System tools > Backup & Restore and click Reset. The modem router will restore and reboot automatically.  Note: Once the modem router is reset, the current configuration settings will be lost and you will need to re-configure the router. T4. What can I do if I forgot my password? For the web management page password: Restore the modem router to its factory default settings and use the default admin (all lowercase) for both username and password to log in. For the default wireless password: 1) The default Wireless Password/PIN is printed on the product label of the modem router. 2) If the default wireless password has been changed, log in to the web management page and go to Basic > Wireless to retrieve or reset your password. For the Guest Network password: Log into the web management page and go to Basic > Guest Network to retrieve or reset the password. T5. What can I do if I cannot access the web-based management page? 81

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TC-W7960
300Mbps Wireless N DOCSIS 3.0 Cable Modem Router User Guide
Appendix B: Troubleshooting
T1. What can I do if I cannot access the Internet?
1)
Make sure the coaxial cable, Ethernet cable and power adapter are plugged in correctly.
2)
Contact your ISP to make sure the modem router is activated.
3)
Contact our Technical Support if the problem persists.
T2. What can I do if the login page does not appear?
1)
If the computer is set to a static or fixed IP address, change the setting to obtain an IP
address automatically.
2)
Make sure
http://tplinkmodem.net
or
is correctly entered in the web
browser.
3)
Use another web browser and try again.
4)
Reboot your modem router and try again.
5)
Disable then re-enable the network adapter being used.
T3. How do I restore the modem router to its factory default settings?
1) With the modem router powered on, press and hold the
Reset
button on the rear panel of the
modem router for approximately 8 seconds until all LEDs turn back on, then release the button.
2) Log in to the web management page of the modem router. Go to
Advanced > System tools >
Backup & Restore
and click
Reset
. The modem router will restore and reboot automatically.
Note
:
Once the modem router is reset, the current configuration settings will be lost and you will need to
re-configure the router.
T4. What can I do if I forgot my password?
For the web management page password:
Restore the modem router to its factory default settings and use the default
admin
(all lowercase)
for both username and password to log in.
For the default wireless password:
1) The default Wireless Password/PIN is printed on the product label of the modem router.
2) If the default wireless password has been changed, log in to the web management page and go
to
Basic > Wireless
to retrieve or reset your password.
For the Guest Network password:
Log into the web management page and go to
Basic > Guest Network
to retrieve or reset the
password.
T5. What can I do if I cannot access the web-based management page?
81